Stacy Hurley
Houston,TX
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Medical Office Manager
Deblin Health Concepts
Houston, TX
05.2023 - Current
- Managed daily operations of medical office and staff scheduling.
- Coordinated patient appointments and maintained medical records efficiently.
- Oversaw billing processes and ensured timely insurance claims submission.
- Facilitated communication between physicians, patients, and administrative staff effectively.
- Organized office supplies and equipment maintenance for smooth operations.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Pitched in to help with office tasks during busy periods and staff absences.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Intensive Case Manager Administration
Deblin Health Concepts
Houston, TX
05.2023 - Current
- Conducted comprehensive assessments for clients to identify needs and resources.
- Developed individualized care plans to address mental health and social service requirements.
- Coordinated services among healthcare providers, community resources, and clients.
- Facilitated regular meetings with clients to monitor progress and adjust plans.
Manager
Cracker Barrel Restaurant
Houston, TX
03.2003 - 05.2023
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Developed staff schedules to optimize labor costs and meet business needs.
- Managed inventory levels and coordinated supply orders for efficient stock management.
- Trained and mentored staff to enhance customer service skills and teamwork.
- Implemented new menu items and promoted seasonal offerings to attract customers.
- Conducted staff meetings to communicate goals, updates, and performance standards.
- Resolved customer complaints quickly to maintain a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Analyzed market trends and competitor activity to inform business strategy.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Conducted performance reviews for team members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with industry regulations and company policies.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Education
Associate of Applied Science - Healthcare Administration
01.2024 - 01.2025
Medical Billing And Coding - Medical Billing And Coding
02.2020 - 08.2023
Skills
- Medical billing
- Patient scheduling
- Electronic health records
- Inventory management
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Team leadership
- Customer service
- Conflict resolution abilities
- Sound judgment
- Financial analysis
- Team supervision
- Inventory control management
- Strong interpersonal skills
- Effective multitasking
- Healthcare compliance
- Schedule creation
- Staff scheduling
- Critical thinking
- Team leadership and motivation
- Strong work ethic
- Attention to detail focus
- Decision-making
- Physician coordination
- Effective communication techniques
- Patient registration
- Medical care programs
- Inventory control
- Patient scheduling management
- Organizational skills development
- Attention to detail
- Continuous process improvement
- Revenue forecasting
- Professional telephone etiquette
- Budget control
- Staff recruitment and training
- Administrative support
- Inventory maintenance
- Time management mastery
- HIPAA regulations
- Office budget management
- Patient check-in
- Administrative management
- Multitasking Abilities
Timeline
College For Health Care Professionals - Associate of Applied Science, Healthcare Administration
01.2024 - 01.2025
Medical Office Manager - Deblin Health Concepts
05.2023 - Current
Intensive Case Manager Administration - Deblin Health Concepts
05.2023 - Current
College For Healthcare Professionals - Medical Billing And Coding, Medical Billing And Coding
02.2020 - 08.2023
Manager - Cracker Barrel Restaurant
03.2003 - 05.2023