Amy Anaya
Kissimmee,FL
Summary
Proven track record in enhancing customer relations and loyalty, demonstrated during my tenure at Publix Super Markets Inc. Skilled in complex problem-solving and maintaining professionalism, I excel in punctuality and customer service. Achieved high accuracy in financial transactions, contributing significantly to workplace efficiency and integrity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Delivery Courier
Spark
03.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Caregiver
Keely Dixon
05.2023 - 02.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cashier/Customer Service Associate
Publix Super Markets Inc
06.2008 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Fashion Merchandising
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ06.1986
High School Diploma -
Moon Valley High School
Phoenix, AZ05.1985
Skills
- Punctuality
- Patience and understanding
- Work Ethic and Integrity
- Time management skills
- Customer Relations
- Professionalism and Courtesy
- Complex Problem-Solving
- Working Independently
Timeline
Delivery Courier
Spark
03.2024 - Current
Caregiver
Keely Dixon
05.2023 - 02.2024
Cashier/Customer Service Associate
Publix Super Markets Inc
06.2008 - 04.2019
No Degree - Fashion Merchandising
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Moon Valley High School