Amy Andrews
Crawfordville
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
30
30
years of professional experience
Work History
Receptionist
Remedy Staffing
Tallahassee
07.2024 - 03.2025
- Sorted incoming mail and directed to correct personnel issues
- Updated daily log book with information about visitors entering the premises.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Paraprofessional
Leon County Schools
11.2023 - 05.2024
First Grade Teacher
Wakulla Christian School
08.2022 - 05.2023
- Instruction, Lesson Planning, Grading, Meeting with Parents, Working with Administration, Teaching social skills, meeting State requirements
Summer Camp Instructor
Wakulla 4H
06.2022 - 08.2022
- Instruction, Lesson Planning, Monitoring physical activities
Paraprofessional
Wakulla County Schools
08.2010 - 01.2021
- Worked in a Read 180 Classroom for over 6 years
- Worked as a Clinic aide during Covid
- Provided one on one support for children in wheelchairs
- Worked as a Library Aide
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to 6-8th grade ESE students in a read 180 class.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Supervised students and maintained security throughout school buildings and on field trips.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Prepared visual aids, equipment and classroom displays.
- Completed documentation on student behaviors, interventions and results.
- Met with parents about student needs to garner additional support.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Monitored students in class, hallways and media center to supervise, enforce rules.
- Distributed and collected tests and homework to collate and prepare for grading.
- Evaluated individual student needs, including academic and social situations to address challenges and goals.
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
- Maintained focused, inclusive and supportive learning environments.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Provided classroom support throughout planned instruction and individual lessons.
- Provided students with personalized educational, behavioral and emotional support.
Teller
Sunshine State Credit Union
Tallahasse
04.2000 - 04.2004
Bank Teller
AmSouth Bank
Tallahassee
04.1999 - 05.2000
- Prepared official checks for customer and internal bank needs.
- Explained bank services, financial products and applicable fees to customers.
- Transmitted orders to supply cash to meet daily needs.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bank Teller
Sunshine Savings Bank
Tallassee
04.1997 - 04.1999
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Performed special services for customers, ordering bank cards and checks.
- Adhered to financial services security and audit procedures.
Bank Teller
Capital city Bank
Tallassee
04.1996 - 05.1997
- Verified customers' identification to ensure compliance with laws and regulations.
- Answered customer inquiries regarding bank products and services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained confidentiality of bank records and client information.
Bank Teller
Citizens Bank Wakulla
Crawfordville
04.1995 - 04.1996
- Processing Transactions:This includes receiving deposits, cashing checks, processing withdrawals, and handling loan payments.Answering Inquiries:Tellers answer customer questions about accounts, services, and procedures.Cross-selling:promoted bank products and services, such as savings accounts, credit cards, or loans.Providing Assistance:guided customers to other branch representatives or resources as needed.Handling Special Requests:included ordering bank cards, checks, or processing foreign currency exchanges.Cash Handling and Record Keeping:Cash Counting: counted and balanced cash drawers at the start and end of each shift.
Maintaining Accuracy: ensured accurate recording of all transactions in cash drawer
Balancing: They reconcile cash drawers and other transactions to ensure balances are accurate.
Vault and ATM Management: At times, responsible for vault and ATM operations, including counting and packaging cash, coin
Education
Paraprofessional
Leon County Schools
FL, USA05.2024
First Grade Teacher
Wakulla Christian School
FL, USA05.2023
Summer Camp Instructor
Wakulla 4H
FL, USA08.2022
Paraprofessional
Wakulla County Schools
FL, USA01.2021
Skills
- Proactive problem solving
- Working with children
- Managing high emotions
- Handling disruptive behaviors
- Working with autistic students
- Assisting with physical needs
- Building relationships
- Fluency practice
- Expression practice
- Reading advancement
- Cash Handling
Timeline
Receptionist
Remedy Staffing
07.2024 - 03.2025
Paraprofessional
Leon County Schools
11.2023 - 05.2024
First Grade Teacher
Wakulla Christian School
08.2022 - 05.2023
Summer Camp Instructor
Wakulla 4H
06.2022 - 08.2022
Paraprofessional
Wakulla County Schools
08.2010 - 01.2021
Teller
Sunshine State Credit Union
04.2000 - 04.2004
Bank Teller
AmSouth Bank
04.1999 - 05.2000
Bank Teller
Sunshine Savings Bank
04.1997 - 04.1999
Bank Teller
Capital city Bank
04.1996 - 05.1997
Bank Teller
Citizens Bank Wakulla
04.1995 - 04.1996
Paraprofessional
Leon County Schools
First Grade Teacher
Wakulla Christian School
Summer Camp Instructor
Wakulla 4H
Paraprofessional
Wakulla County Schools