Amy Arline
Knoxville,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an HR, tour/travel, customer relation position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Medical Scribe/Clinical Assistant
Knoxville Orthopedic Clinic
Knoxville, TN
03.2018 - Current
- Document complete and detailed information about examinations, treatment plans, and other details directly into charts using Nextgen software
- Support multiple physicians through the day in fast-paced, stressful environment
- Chart patient encounters by recording information such as diagnosis, treatments, surgical and diagnostic orders into Surgimate software
- Demonstrate confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations
- Verify accuracy of patient information and medical records to avoid discrepancies and maintain consistency
- Gather patient charts to prepare for upcoming appointments and maintain organization
- Provide compassionate care to patients and family members
- Communicate with other medical staff and personnel in house and other providers(hospital, radiology and labs) to obtain additional patient information.
Transportation Security Officer, Officer
Department Of Homeland Security, TSA
Alcoa, TN
01.2010 - 05.2014
- Trained and certified Transportation Security Officer (TSO) to perform variety of duties including passenger, baggage and cargo screening
- Communicated with public in a professional, courteous manner while demonstrating tact, focus, and awareness in a stressful environment
- Ranked as Model Officer, an accolade for achievement on practical skills and nomination from Supervisors
- Assisted Supervisors with administrative tasks including preparation of duty rosters and planned absence reports, gathering flight data and preparation of planned load reports to ensure adequate staffing at peak times.
- Certified in the use of XRay equipment and Advanced Imaging Technology (AIT) to identify and locate potentially life threatening devices and objects to prevent them from being transported onto aircraft
- Continuously worked to improve personal performance through training and development areas to include Tactical Communication (TACCOM), Integrated Conflict Resolution Management (ICMS), and Personal Skills Evaluations.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Flight Attendant
ALLEGIANT AIR
Orlando, FL
02.2009 - 10.2009
- Utilized specialized training aboard aircraft to maintain highest standards of safety and customer satisfaction
- Performed pre-flight inspections of equipment and aircraft in compliance with FAA security regulations and TSA mandates
- Maintained focus and managed flight crew resource management in dynamic environment including aircraft noise, disruptive or angry passengers, and time pressures
- Inventoried catering for flights. Audited on board sales after each flight for deposit. Trained and certified in Close Quarters Defense, CPR, and emergency procedures
Wedding Coordinator
PIGEON FORGE WEDDING CHAPEL
Pigeon Forge, TN
09.2006 - 12.2007
- Implement sales, marketing, client relations, and event planning skills to establish company reputation, secure new business, and generate growth for this full service chapel
- Build strong clients relationships, generate referrals, and exceed customer expectations for quality
- Work closely with brides from various demographic areas to plan all aspects of event production from initial contact to theme development, budgeting, vendor selection, menu planning, set up, and follow up
- Coordinated all aspects of detailed wedding ceremonies, including flowers, photography, limousine service, music, entertainment, tuxedos, salon services, ceremony planning, special requests, reception planning (including catering), honeymoon lodging, and guest accommodations.
- Developed and implemented wedding giveaway marketing program that generated strong base of leads that could be used for direct advertising campaign
- Represented company at Mid South Bridal Show in Memphis and Knoxville Bridal Show to build name recognition and generate leads.
Flight Attendant / Supervisor
U.S. AIRWAYS EXPRESS/PSA Airlines
Vandalia, OH
09.1996 - 10.2006
- Enhanced airline's reputation by providing quality service to passengers and working as team member to ensure safety
- Developed strong public relations, communication, and interpersonal skills for providing professional customer service to passengers from diverse cultural/socioeconomic backgrounds
- Directly accountable for 50 Knoxville-based flight attendants as Base Supervisor (three years)
- Screened, interviewed, and selected flight attendants throughout Eastern half of U.S
- Traveled to Dayton, OH training center to conduct formal classroom training for up to 15 new flight attendants
- Flew with new flight attendants to perform on job training, review their job performance, and approve them for their completion and final certification from training.
- Selected as two out of 250 flight attendants to work on special assignment with international corporation to fly corporate executives/employees to encourage aircraft purchase.
- Ensured compliance with flight procedures by demonstrating use of safety equipment and explaining emergency procedures to passengers and flight crew.
Personnel Assistant
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TN
07.1994 - 02.1996
- Worked in various capacities reporting to Director of Personnel for University
- Maintained personnel files of University employees, graduate assistants, temporary and adjunct personnel including retirement, insurance, immigration and eligibility
- Coordinated various training materials and scheduled meeting space for all new hire orientations
- Coordinated distribution of employee annual reviews, insurance enrollment, and department time sheets
- Assisted Director of Personnel and Director of Human Resources on planning and implementation of service award banquets and other service related events
- Distributed applicant information to appropriate departments for all open university positions according to University guidelines and verified that all EEO information was accurate
- Drafted routine correspondence to University applicants and personnel
- Performed general office duties such as answering phones, filing, scheduling appointments for pre-screening and administering required testing
Education
Bachelor of Business Administration - Marketing
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TNSkills
- Employee Relations: interviewing, training, and scheduling employees; conducting evaluations; matching individual abilities with job assignments
- Sales & Marketing: making presentations, securing new business and promoting services and facilities to potential customers and business professionals from diverse backgrounds
- Public Relations: interacting and working with individuals from diverse backgrounds; serving as professional company representative to members of community; and maintaining favorable company image
- Customer Service: serving as front-line company representative to customers, advising clients on product or service selection, ensuring satisfaction, and generating repeat business
- Operations Management: directing daily operations, including staff hiring and training, financial management, budgeting, customer relations, purchasing, vendor relations, and maintenance
Timeline
Medical Scribe/Clinical Assistant
Knoxville Orthopedic Clinic
03.2018 - Current
Transportation Security Officer, Officer
Department Of Homeland Security, TSA
01.2010 - 05.2014
Flight Attendant
ALLEGIANT AIR
02.2009 - 10.2009
Wedding Coordinator
PIGEON FORGE WEDDING CHAPEL
09.2006 - 12.2007
Flight Attendant / Supervisor
U.S. AIRWAYS EXPRESS/PSA Airlines
09.1996 - 10.2006
Personnel Assistant
EAST TENNESSEE STATE UNIVERSITY
07.1994 - 02.1996
Bachelor of Business Administration - Marketing
EAST TENNESSEE STATE UNIVERSITY