Amy Arredondo
Alvin,TX
Summary
Dedicated Customer Service professional committed to providing courteous, prompt, detailed and accurate support. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals FEMA Project
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Teller /Bilingual Customer Service Representative
Chocolate Federal Credit Union
10.2017 - 04.2019
- Processed customer transactions promptly, minimizing wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer inquiries regarding account balances, transaction history, services charges.
- Administrative duties
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Sales Rep. / Cashier
James Avery Craftsman
06.2014 - 10.2017
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked, tagged and displayed merchandise as required.
Education
Stephen F. Austin High School
Houston, TXUniversity of Houston, Houston Community College
Houston, TXSkills
- Bilingual
- Problem Solving Ability
- Policy and Procedure Adherence
- Motivated
- Teamwork
- Adaptability
Timeline
Customer Service Representative
Express Employment Professionals FEMA Project
10.2022 - Current
Teller /Bilingual Customer Service Representative
Chocolate Federal Credit Union
10.2017 - 04.2019
Sales Rep. / Cashier
James Avery Craftsman
06.2014 - 10.2017
Stephen F. Austin High School
University of Houston, Houston Community College
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