Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Arredondo

Alvin,TX

Summary

Dedicated Customer Service professional committed to providing courteous, prompt, detailed and accurate support. Proficient in using independent decision-making skills and sound judgement to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Express Employment Professionals FEMA Project
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Teller /Bilingual Customer Service Representative

Chocolate Federal Credit Union
10.2017 - 04.2019
  • Processed customer transactions promptly, minimizing wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer inquiries regarding account balances, transaction history, services charges.
  • Administrative duties
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Sales Rep. / Cashier

James Avery Craftsman
06.2014 - 10.2017
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked, tagged and displayed merchandise as required.

Education

Stephen F. Austin High School
Houston, TX

University of Houston, Houston Community College
Houston, TX

Skills

  • Bilingual
  • Problem Solving Ability
  • Policy and Procedure Adherence
  • Motivated
  • Teamwork
  • Adaptability

Timeline

Customer Service Representative

Express Employment Professionals FEMA Project
10.2022 - Current

Teller /Bilingual Customer Service Representative

Chocolate Federal Credit Union
10.2017 - 04.2019

Sales Rep. / Cashier

James Avery Craftsman
06.2014 - 10.2017

Stephen F. Austin High School

University of Houston, Houston Community College
Amy Arredondo