Amelia Asta
Wheaton,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Licensure/GED Specialist
DuPage Regional Office Of Education
09.2015 - Current
- Answered educators about teaching license inquiries (calls and walk-ins)
- Kept abreast of all new licensure law changes
- Helped students obtain their HSE documents and helped deliver documents to universities or prospective employees
- Provided most up-to-date methods to become a licensed teacher in IL to any prospective educator
Customer Service Representative
Nalco Champion, An Ecolab
09.2014 - 08.2015
- Processed phone orders and received calls from Nalco customers and representatives
- Resolved order conflicts related to inaccurate shipments and damaged products
- Expedited and entered all incoming online orders in the department
- Exceeded and met departmental and individual quotas for order entry and accuracy
Paraprofessional
CUSD 203
09.2007 - 09.2014
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved
- Understood and acclimated to teacher's routine to provide classroom coverage
- Coordinated with teachers to creative inclusive lesson plans that addressed the diverse needs of all learners within the classroom
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student's academic success and personal growth.
Education
Bachelor of Arts - International Business Communications
North Central College
Naperville, IL12.1997
Skills
- Customer Relations
- Proficient in Excel
- Proficient in ISBE system for educators
- Proficient in Word
- Attention to Detail
- Verbal Communication
- Customer Service
Timeline
Licensure/GED Specialist
DuPage Regional Office Of Education
09.2015 - Current
Customer Service Representative
Nalco Champion, An Ecolab
09.2014 - 08.2015
Paraprofessional
CUSD 203
09.2007 - 09.2014
Bachelor of Arts - International Business Communications
North Central College