Summary
Skills
Work History
Education
Timeline
References
Overview
Volunteer
Chiquita Carter

Chiquita Carter

Brandon,MS

Summary

Personable business professional dedicated to cultivating positive client, staff and management connections. Well-rounded communicator with exceptional customer service skills. Detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish tasks.

Skills

  • Salesforce
  • Tableau
  • SharePoint
  • Transcript Review
  • MS Office Suite
  • Inventory Management
  • Project Coordination & Presentation
  • Vendor Compliance
  • Training and Coaching
  • Research
  • Customer Service
  • Vendor Relations

Work History

Licensure Administrative Assistant IV

MS Board of Nursing
Ridgeland, MS
03.2023 - Current
  • Pleasantly welcome visitors, answered phone calls and maintained front reception desk.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Directed customer communication to appropriate department personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Product Support Advisor

Sysco Jackson
Jackson, MS
08.2018 - 05.2022
  • Generated reports detailing customer service metrics such as response times, resolution rates.
  • Conducted quality assurance testing of new products prior to launch.
  • Collaborated with cross-functional teams on feature development initiatives.
  • Maintained up-to-date knowledge of company products and services by attending internal trainings.
  • Monitored industry trends to identify opportunities for improvement in existing products.
  • Developed product training materials and conducted user training sessions.
  • Led analytics, communication and organizational tasks to oversee product support and interface with customers.
  • Implemented changes based on market research data collected from customers.

Merchandising Coordinator/ Executive Admin.

Sysco Jackson
Jackson, MS
08.2008 - 07.2018
  • Created detailed reports on sales performance, inventory tracking, customer feedback.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Ensured compliance with company policies related to safety measures, loss prevention protocols.
  • Performed regular price and stock audits to ensure accuracy of merchandise in the store.
  • Reviewed customer complaints regarding product quality or service issues and provided solutions accordingly.
  • Resolved any discrepancies between online orders versus physical inventory counts at the store level.
  • Maintained accurate records of all purchases made from suppliers along with associated costs.

Customer Service Manager, Multi-Units

Sysco Jackson
Jackson, MS
08.2004 - 07.2008
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Customer Service Rep, Multi-Unit

Sysco Jackson
Jackson, MS
08.1994 - 07.2004
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Bachelor of Arts - Health And Wellness

Tulane University
New Orleans, LA
2015

Associate of Arts - Applied Business

Tulane University
New Orleans, LA
2012

Timeline

Licensure Administrative Assistant IV

MS Board of Nursing
03.2023 - Current

Product Support Advisor

Sysco Jackson
08.2018 - 05.2022

Merchandising Coordinator/ Executive Admin.

Sysco Jackson
08.2008 - 07.2018

Customer Service Manager, Multi-Units

Sysco Jackson
08.2004 - 07.2008

Customer Service Rep, Multi-Unit

Sysco Jackson
08.1994 - 07.2004

Bachelor of Arts - Health And Wellness

Tulane University

Associate of Arts - Applied Business

Tulane University

References

Teresa Manning

Division of Medicaid -Accountant II

601-918-3300

tam1972@bellsouth.net

Cheryl Russell

CDR & Assoc Realty

601.260.9847

cdrandassoc@comcast.net

Overview

29
29
years of professional experience
Chiquita Carter