Amy Avila
Aurora,IL
Overview
2023
2023
years of professional experience
Work History
Owner/Operator
Wicked Entertainment LLC-Food Truck
- Managed daily food truck operations, ensuring seamless service and customer satisfaction.
- Developed diverse menu offerings based on seasonal ingredients and customer preferences.
- Oversaw inventory management, reducing waste through effective stock rotation practices.
- Implemented health and safety protocols to maintain compliance with local regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Coordinated scheduling and logistics for event catering services, enhancing operational efficiency.
- Established vendor relationships to secure quality supplies at competitive prices.
Sales Manager
AutoNation-Audi Westmont
Westmont, IL
07.2020 - 04.2022
- Led sales team to exceed quarterly targets through effective training and motivation.
- Developed and implemented strategic sales plans to enhance market penetration and customer retention.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Cultivated relationships with key clients, resulting in increased loyalty and repeat business.
- Monitored inventory levels to ensure optimal stock availability for customer demand fulfillment.
- Provided mentorship and guidance to junior sales staff, fostering a culture of continuous improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Hiring, training, and developing sales people and porter.
- Managing sales people and porters and their schedule.
- Meeting and exceeding corporate sales goals.
- Organizing weekly sales meetings and monthly corporate meetings.
- Making and maintaining relationships with other dealers to trade vehicles to me our clients needs.
- Gaining the trust and loyalty of clients by exceeding their expectations.
- I ran the internet and phone department. Picking up inquiries, contacting clients, and structuring deals with my sales team based on the clients needs.
- Making sure inventory was ready on the lot and making sure clients had a good experience and all of their questions and concerns were addressed.
- Working closely with our management team, finance department, service department , and parts department to make sure everything ran smoothly for everyone.
Finance Director
AutoNation- Mercedes Benz of Naperville and Audi Westmont
Westmont, IL
04.2012 - 07.2020
- Developed and implemented financial strategies to enhance organizational growth and profitability.
- Oversaw budgeting processes, ensuring alignment with organizational goals and accurate forecasting.
- Collaborated with cross-functional teams to optimize resource allocation and improve financial efficiency.
- Analyzed financial reports, providing insights for strategic decision-making to senior management.
- Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
- Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
- Established strong relationships with banking partners to facilitate access to essential funding channels.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Led successful negotiations on financing terms, resulting in lower interest rates and improved cash flow for the organization.
- Negotiated with banks and financial institutions to secure favorable financing options for new initiatives.
- Coordinated with department heads to create realistic budgets that aligned with strategic goals, enhancing departmental accountability.
- Guided finance team during annual audits, resulting in consistently clean audit reports.
- Contacting and maintaining relationships with banks to assist in getting car deals bought and structured properly.Reading credit reports to make educated decisions of which banks to submit applications to.Submitting contracts to the banks to finalize the sale.Registering vehicles with the state in which the client lives.Working closely with the sales managers, sales team, and clients to structure terms of contracts.Ensuring all information was entered correctly on contracts and registrations.Negotiating deals that were both fair for the client and the dealer.Gaining the trust and loyalty of clients by exceeding their expectations.Assisting clients based on their needs with service contracts and maintenance plans.Making sure clients were informed of the terms of their contracts.Ensuring every transaction was made legally and ethically.
Office Manager/HR/Payroll
AutoNation-Mercedes Benz of Naperville
Naperville, IL
02.2001 - 04.2012
- Coordinated office activities and operations to ensure efficiency and compliance with company standards.
- Managed scheduling and appointments, optimizing time management for executives and staff.
- Implemented inventory management systems to streamline supply ordering processes.
- Developed and maintained filing systems, ensuring easy retrieval of documents and records.
- Trained new staff on office procedures, enhancing onboarding experience and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managing office staff of our 4 local dealerships.Paying taxes monthly to the state.Submitting License and title and registrations to the states.Submitting monthly and weekly sales reports to corporate and closing the books each month.Paying off vehicles to the manufacture and paying off trade in vehicles.Monthly vehicle and parts inventory.Ensuring time clock accuracy for approximately 400 employees for our 4 local dealerships.Calculating commissions for sales people and managers.Paying technicians based on book hours.Accounts payable/Accounts Receivable.Preparing the bank deposits daily.Making sure warranty claims were submitted and paid.Handling all new hire paperwork and onboarding all new hires.Organizing benefits meetings and assisting associates with picking the health plans that met their needs.Filing and retaining documents for all departments based on state laws.Booking, finalizing, and closing deals for the accounting department.
Education
Psychology
Joliet Junior College
Joliet, ILSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Negotiation
- Inventory management
- Payroll processing
- Human resources
- Financial analysis
- Operational reporting
- Human resource management
- Client relationship management
- Recruiting and hiring
- Sales strategy development
- Financial reporting
- Vendor negotiation
- Strong work ethic
- Customer service
- Customer-oriented
- Vehicle inspections
Timeline
Sales Manager
AutoNation-Audi Westmont
07.2020 - 04.2022
Finance Director
AutoNation- Mercedes Benz of Naperville and Audi Westmont
04.2012 - 07.2020
Office Manager/HR/Payroll
AutoNation-Mercedes Benz of Naperville
02.2001 - 04.2012
Owner/Operator
Wicked Entertainment LLC-Food Truck
Psychology
Joliet Junior College