Amy Baldwin
Newport,KY
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Greensky Trade Credit
Atlanta, GA
09.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Child Care Provider
Holy Spirit Child Care Development
Newport, KY
01.2020 - 09.2020
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered top-notch care to 10+ children at once, ranging in age from 6 weeks to 5.
Medical Coder
Duvasawko
Daytona Beach, FL
03.2019 - 10.2019
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified signatures and checked medical charts for accuracy and completion.
- Coded inpatient charts at rate of 20 per hour or 170 per day.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Education
High School Diploma -
Newport Catholic High School
Neport05.1990
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Needs Assessment
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Customer Service Representative
Greensky Trade Credit
09.2020 - Current
Child Care Provider
Holy Spirit Child Care Development
01.2020 - 09.2020
Medical Coder
Duvasawko
03.2019 - 10.2019
High School Diploma -
Newport Catholic High School
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