Amy Bales
Morganton,NC
Summary
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
2025
2025
years of professional experience
Work History
Restaurant Manager
Hardee's
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Gas Station Clerk
Citgo
Valdese, NC
11.2024 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Maintained inventory of all saleable items.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
- Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
- Monitored fuel levels in tanks, alerting management when reordering was necessary.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Created attractive merchandise diplays to entice customers to make purchases.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Meat Trimmer
Case Farms
Morganton, NC
05.2020 - 10.2024
- Developed expertise in advanced cutting techniques, allowing for more intricate custom requests from customers or specialty dishes at events.
- Increased efficiency by regularly sharpening knives and maintaining equipment in optimal working condition.
- Minimized cross-contamination risks by diligently following established food handling procedures at all times.
- Collaborated with team members to fulfill large orders in a timely manner, meeting customer expectations.
- Displayed strong work ethic by consistently arriving on time, staying focused during busy periods, and volunteering for overtime when necessary to support team objectives.
- Contributed to the reduction of waste by accurately measuring and cutting meats to specified sizes.
- Assisted in training new hires, sharing best practices and technical knowledge for faster onboarding and skill development.
- Enhanced production speed by mastering knife techniques for precise meat trimming and portioning.
- Streamlined workflow processes by organizing workstation layout for maximum productivity without sacrificing safety measures or cleanliness standards.
- Received positive feedback from supervisors for consistently maintaining high standards of quality control during the trimming process.
- Supported other departments when necessary, demonstrating versatility and adaptability within the workplace environment.
- Maintained a clean and efficient work area, ensuring food safety and proper sanitation practices.
- Improved meat quality by skillfully trimming and deboning various cuts of meat.
- Maintained strong communication with team members to coordinate efforts during peak periods or special projects.
- Consistently met daily production goals while adhering to strict quality guidelines set forth by management.
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Removed unwanted or unneeded materials off desirable products.
Education
GED - General Studies
Jefferson County High-school
Dandridge, TN05.2004
Skills
- Respectable work ethic
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Operations management
- Shift management
- Organization and prioritization
- Food service background
- Adaptable
- Performance improvement
- Full service restaurant background
- Labor and food cost control
- Restaurant promotion management
- Customer service best practices
- Kitchen oversight
- Stable work history
- Customer service
- Reliable and responsible
- Team leadership
- Safe food handling
- Inventory management
- Employee supervision
- Conflict resolution
- Quality assurance
- Calm and pleasant demeanor
- Monitoring food preparation
- Health code compliance
- Strategic planning
- Workflow planning
- Sanitation
- ServSafe food manager
- Anticipating problems
Additional Information
I am a very fast learner and hard worker. I was referred by Keye Penley
Timeline
Gas Station Clerk
Citgo
11.2024 - Current
Meat Trimmer
Case Farms
05.2020 - 10.2024
Restaurant Manager
Hardee's
GED - General Studies
Jefferson County High-school