Amy Barron
Blanchard,MI
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
6
6
years of professional experience
Work History
Service Manager
B. Franck RV Services
Cedar Springs, MI
04.2023 - 04.2025
- Conducted performance reviews and provided constructive feedback to staff members.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed customer billing statements for accuracy prior to release.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Maintained records of all customer interactions and transactions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Pharmacy Technician
Countryside Pharmacy
Edmore, MI
06.2019 - 04.2023
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Received payment from customers and processed credit card transactions when necessary.
Education
High School Diploma -
Montabella
Blanchard06-1990
Skills
- Customer service
- Performance management
- Budget management
- Inventory management
- Process improvement
- Conflict resolution
- Team leadership
- Record keeping
- Time management
- Effective communication
- Multitasking and organization
- Reliable and responsible
- Verbal and written communication
- Trustworthy and honest
- Service scheduling
- Budget control
References
References available upon request.
Timeline
Service Manager
B. Franck RV Services
04.2023 - 04.2025
Pharmacy Technician
Countryside Pharmacy
06.2019 - 04.2023
High School Diploma -
Montabella