Amy Bartlett
Lakeland
Summary
Results-driven Office Manager skilled in managing administrative and financial operations, vendor negotiations, and customer service excellence. Combines analytical abilities with strong organizational strategies to foster team collaboration and improve operational workflows.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Owner/Operator
NEAT FREAK CLEANING SERVICES
Lakeland
06.2007 - Current
- Manage all administrative, financial, operational, and customer service functions, including scheduling, client relations, inventory management, and project coordination.
Administrator
RIGHT TRAILERS, INC.
Lakeland
09.2022 - 05.2025
- Accounts Receivable/Accounts Payable- Generated invoices, processed payments and credits, and entered vendor invoices into QuickBooks with accurate accounting codes. Managed mailing of check payments and customer refunds to ensure timely financial transactions.
- Inventory Management- Maintained stock levels for 6 stores by conducting weekly counts and orders. Reorganized all stocked parts, providing new storage organization and labeling systems. Maintained accurate physical records of inventory, orders, and shipments. Reconciled invoices, entered/edit details and pricing in QuickBooks. Devised and implemented order forms, logs and inventory tracking sheets.
- Service Estimator- Worked closely with service technicians to evaluate needed repairs. Developed accurate and profitable estimates by compiling labor, materials and parts pricing for repair services. Submitted estimates to customers with detailed explanation of recommended parts and repairs, obtained approvals and processed payments.
- Distribution Coordination/Collaboration- Managed distribution of parts and materials to the Service Departments at multiple stores ensuring service technicians had required components for scheduled repairs. Provided service technicians, trailer sales associates and internet sales department with parts pricing and availability.
- Procurement- Researched, ordered, tracked and received parts from approved vendors, ensuring cost-effectiveness and availability. Met with manufacturers and distributors to discuss company needs and negotiate terms. Built trusted relationships with suppliers to secure competitive pricing.
- Customer Service- Processed customer parts inquiries and orders via phone/email/walk-in, generating and submitting quotes and invoices in QuickBooks. Ensured accurate specifications and provided education on price and brand options while upselling additional applicable parts. Communicated updates for special orders and managed packaging and shipping of in-house parts orders to enhance customer satisfaction.
- Warranty Claims Processing- Prepared and submitted warranty claims to manufacturers, ensuring accuracy and adherence to terms/policies. Invoiced completed repair orders and submitted to manufacturers. Maintained organized records of all warranty transactions, including repair orders and supporting documents. Recommended troubleshooting steps and regular maintenance practices.
Office Manager
F & F TRUCK EQUIPMENT, INC.
Tampa
11.2012 - 07.2022
- Business Management-Maintained insurance policies, business licenses, OSHA requirements, MSDS log, and fleet registration/repairs. Developed and implemented adaptable policies and procedures, company forms, applications, and employee loan agreements. Procured and monitored office, shop, and janitorial supplies. Maintained office equipment, software, and programming. Created and organized a new filing system. Supervised personal assistant and delegated tasks.
- Human Resources-Interviewed potential candidates, devised & implemented new hire packets for on-boarding/terminations, tallied weekly payroll and logged PTO. Provided software training, benefits management, and conflict resolution for 17 employees.
- Accounts Receivable/Accounts Payable-Processed customer payments, emailed monthly statements, and communicated with customers for collection inquiries and dispute resolution for 400+ valued customers. Entered and coded vendor invoices, processed all payments, and ensured accounts remained in good standing.
- Bookkeeping-Reconciled bank/credit card statements, made weekly bank deposits, monitored bank balances and made transfers. Generated financial reports, compiled required documents for taxes and audits, maintained organization and proper storage of financial documents.
- Marketing-Designed and decorated newly constructed office spaces to revamp company image. Designed flyers, newsletters, bulletins, and signs. Managed company websites and social media accounts.
- Customer Service-Provided service and parts updates, resolved billing issues, and facilitated new customer onboarding. Built trusted relationships through professionalism and friendliness, ensuring maintenance of the company's positive reputation.
Office Manager (Remote)
MARRICK SUPPLIERS
Lakeland
07.2010 - 12.2011
- Bookkeeping-Reconciled bank and credit card statements in QuickBooks, made bank deposits, and monitored bank balances. Generated financial reports and compiled documents for taxes and audits.
- Accounts Receivable-Processed customer payments and emailed monthly statements; followed up with customers for collection inquiries and resolved disputes.
- Accounts Payable-Entered vendor invoices, processed payments, and maintained vendor accounts in good standing.
- Inventory Control-Maintained stock levels, procured products, processed customer orders, and tracked shipments to ensure timely delivery.
- Data Management-Maintained company database with necessary additions and adjustments; ran reports and provided suggestions for promotions and new business opportunities.
Office Manager
PALM BEACH VETERINARY SPECIALISTS
West Palm Beach
04.2007 - 06.2010
- Business management-Maintained doctor licenses, insurance policies, OSHA requirements, and MSDS log. Organized equipment maintenance and repairs. Supervised janitorial staff and delegated tasks. Monitored and procured office and janitorial supplies. Managed patient data and distributed bulk mailings using Veterinary EMR software.
- Bookkeeping-Reconciled bank and credit card statements in QuickBooks, made daily bank deposits, monitored bank balances and made transfers.
- Accounts Payable-Entered vendor invoices into QuickBooks, processed payments, and maintained accounts in good standing for all vendors.
- Human Resources-New hire onboarding, provided software training, tallied and submitted weekly payroll to ADP, devised and implemented employee time/PTO tracking log. Assisted Director with conflict resolution and MAR (Medication Administration Record) for 20 employees.
- Event planning-Coordinated annual Christmas party, including venue reservations, catering, decorations, and entertainment. Organized and facilitated monthly staff meetings, birthday celebrations, and staff incentive initiatives.
Education
High school diploma - Auto Mechanics, Graphic Arts
Newton North High School
Newton, MA05-1995
Skills
- Accounts receivable and payable
- Customer relationship management
- Inventory management
- Operational efficiency
- Organizational skills
- Bookkeeping
Certification
- Certified Notary Public, 04/01/26, 04/01/30
- Driver's License
Timeline
Administrator
RIGHT TRAILERS, INC.
09.2022 - 05.2025
Office Manager
F & F TRUCK EQUIPMENT, INC.
11.2012 - 07.2022
Office Manager (Remote)
MARRICK SUPPLIERS
07.2010 - 12.2011
Owner/Operator
NEAT FREAK CLEANING SERVICES
06.2007 - Current
Office Manager
PALM BEACH VETERINARY SPECIALISTS
04.2007 - 06.2010
High school diploma - Auto Mechanics, Graphic Arts
Newton North High School