Amy Beach
North Bangor,NY
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
26
26
years of professional experience
Work History
Manager/Financial Consultant
Dr. Kevin Poupore
Malone, NY
02.2011 - 05.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry OSHA/HIPAA regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Conducted financial consultations with patients.
- Scheduling appointments.
- Answer phones.
- Order clinical and office supplies.
- Oversee maintenance and repairs on dental equipment.
- Maintain staff personnel files.
- Interview all new clinical and front-office staff.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted bi-weekly payroll for all staff members
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Licensed Dental Assistant
Dr. Kevin Poupore
Malone, NY
02.2011 - 05.2025
- Displayed knowledge in use of digital x-ray systems along with other equipment used in general dentistry practices.
- Maintained accurate records of patients' dental histories, treatments, and payments.
- Performed radiographic imaging processes such as X-rays and intraoral photography.
- Educated patients on proper oral hygiene techniques and preventive care.
- Instructed patients on postoperative instructions regarding diet, medications, activities.
- Participated in continuing education courses related to dental assisting technology updates or changes in regulations.
- Monitored stock levels of all supplies related to the practice of dentistry; ordered new items when necessary.
- Provided chair-side assistance to dentists during dental procedures, including patient preparation and instrument sterilization.
- Conducted routine laboratory duties such as mixing alginate impression material or pouring plaster casts.
- Maintained cleanliness of the office environment by following infection control protocols established by OSHA regulations.
- Assisted with the fabrication of temporary restorations and prostheses as well as permanent crowns, bridges, and dentures.
- Assisted hygienist with scaling and root planing procedures using ultrasonic scalers or hand instruments.
- Ensured compliance with HIPAA regulations while handling confidential information within the office setting.
- Prepared materials for impressions and restorations; poured up models from impressions taken by dentists.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Checked with participants throughout procedures to help alleviate anxiety.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Created and fit dental appliances for patients. adjusting as necessary.
Building Secretary
Franklin Academy Highschool
Malone, NY
02.2005 - 02.2011
- Scheduled meetings, conferences, and appointments for staff members.
- Updated and maintained filing systems for records management.
- Provided administrative support to other departments within the organization as required.
- Reviewed and distributed mail on a daily basis.
- Ensured that all necessary forms were completed accurately prior to submission.
- Maintained a professional working environment by ensuring that all visitors followed building security protocols.
- Greeted visitors and directed them to the appropriate office or personnel.
- Monitored inventory levels of office supplies and ordered additional items when necessary.
- Responded promptly to customer inquiries via telephone or email.
- Answered incoming calls, took messages, and transferred calls as necessary.
- Ordered office supplies and equipment as needed to maintain proper stock levels.
- Assisted in preparing presentations using PowerPoint or other presentation software tools.
- Managed calendars and updated schedules for multiple staff members at once.
Developmental Instructor
Citizen Advocates
Malone, NY
06.1999 - 01.2005
- Provided individualized support for struggling learners.
- Counseled struggling students regarding educational issues such as study habits or academic goals.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Provided direct care to individuals with developmental disabilities in a residential setting.
- Provided individual and group therapy to patients with physical, mental, emotional, or developmental disabilities.
- Provided case management services to individuals with intellectual and developmental disabilities and their families.
- Served as an advocate for the rights of people with developmental disabilities.
Education
Licensed Dental Assistant - Dental Assisting
Monroe Community College
Rochester, NY05-2013
High School Diploma -
Franklin Academy Highschool
Malone, NY06-1999
Skills
- Team building
- Employee training
- Regulatory compliance
- Customer service
- Vendor management
- Performance evaluation
- Payroll administration
- Appointment scheduling
- Record management
- Communication skills
- Financial management
- Decision-making
- Safety procedures
- Coaching and mentoring
- Documentation and reporting
- Employee onboarding
- Team leadership
Timeline
Manager/Financial Consultant
Dr. Kevin Poupore
02.2011 - 05.2025
Licensed Dental Assistant
Dr. Kevin Poupore
02.2011 - 05.2025
Building Secretary
Franklin Academy Highschool
02.2005 - 02.2011
Developmental Instructor
Citizen Advocates
06.1999 - 01.2005
Licensed Dental Assistant - Dental Assisting
Monroe Community College
High School Diploma -
Franklin Academy Highschool