Amy Beato
Scranton,PA
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
3
3
years of professional experience
Work History
Office Assistant
Neoly Homecare
Scranton, PA
08.2023 - 09.2024
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Answered phone calls and directed them to appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Host/Lead Busser
Red Robin
Dickson City, PA
02.2023 - 07.2024
- Inspected dining areas for any damages or defects.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Greeted guests upon arrival and provided them with menus.
Care Assistant
Neoly Homecare
Scranton, PA
06.2021 - 01.2023
- Kept detailed records of patients' medical histories and care plans.
- Assisted with physical therapy exercises prescribed by a licensed therapist.
- Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
- Reported changes in patient condition to nursing staff immediately.
- Provided emotional support to family members during difficult times.
- Administered medications under the direction of a registered nurse.
Education
High School Diploma -
West Scranton High School
Scranton, PA06-2024
Skills
- Report Writing
- Invoice Processing
- Call handling
- Administrative Support
- Presentation Development
- Data Entry
- Customer Service
- Document Translation
Languages
Spanish
Native/ Bilingual
Italian
Limited
References
References available upon request.
Timeline
Office Assistant
Neoly Homecare
08.2023 - 09.2024
Host/Lead Busser
Red Robin
02.2023 - 07.2024
Care Assistant
Neoly Homecare
06.2021 - 01.2023
High School Diploma -
West Scranton High School
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