Amy Becker
Customer Service
Wesley Chapel,FL
Summary
Trustworthy and dedicated Front End Customer Service Rep with 20+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
12
12
years of professional experience
Work History
Seafood Manager/Front End Cashier
Safeway
Vancouver, WA
05.2022 - 05.2023
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Cage Cashier
Ilani Resort
Vancouver, WA
11.2021 - 05.2022
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
Outbound line sealer
Amazon
Troutdale, OR
10.2018 - 01.2020
- In charge of grabbing packages off of a fast moving belt and making sure they were sealed and ready to go out to customers
- Shifts were 12 hours long while constantly standing
Safeway
Vancouver, WA
05.2015 - 01.2018
- Helped manage the Cut-Fruit department
- We were responsible for cutting up fruit and packaging it in a timely manner
- Filled in as a front end checker, help customers check out, make sure to provide customer service to assure they have a good experience
- Worked in Meat/Seafood as a front end clerk - helped customers pick food out of the food case
Customer Service
Walmart Neighborhood Market
Vancouver, WA
11.2011 - 01.2015
- Handled money orders, money grams
- Worked as a checker and assisted in checking them out and bagging their groceries
- Stocked the front end and watched out for theft
Education
High school diploma -
Pendleton High School
08.1992 - 5 1996
Skills
Exceptional ability to connect with people and understand their wantsNeeds, and desires and deliver service on every interactionProactiveFriendly customer service specialist dedicated to meeting andExceeding expectations at every interactionExtraordinary communication skills and ability to build and cultivateRelationshipsHandles and completes tasks with accuracy and efficiencyQuick on the keyboard
Liquor regulations and compliance
Cash drawer management
Timeline
Seafood Manager/Front End Cashier
Safeway
05.2022 - 05.2023
Cage Cashier
Ilani Resort
11.2021 - 05.2022
Outbound line sealer
Amazon
10.2018 - 01.2020
Safeway
05.2015 - 01.2018
Customer Service
Walmart Neighborhood Market
11.2011 - 01.2015
High school diploma -
Pendleton High School
08.1992 - 5 1996