Heather Gamblin
Santa Fe,TX
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged strong leadership and problem-solving skills at Half Price Books to boost team productivity and foster repeat business. My expertise in exceptional customer service and multitasking was honed across roles, notably improving efficiency and customer loyalty at Mc Coys and Texas Art Supply.
Overview
20
20
years of professional experience
Work History
Front End Sales Associate and Cashier
Mc Coys
7500 Broadway, Galveston, TX.
06.2022 - 08.2024
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
- Meet, greet and help customers to get what they need.
- Operated Multiple phone lines and customer service, both in person and on the phone .
- Worked closely with venders, contractors and the general public.
- Cash handling and night drops.
- Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
Manager on Duty, Key Holder
Texas Art Supply
1507 Baybrook Mall, Webster, TX.
10.2016 - 06.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism. Repeat relationships with customers.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Started as floor sales and quickly advanced. I also, opened and closed the store. Attended meetings and helped to assist in inventory, stocking, shipping and phone sales.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Supervisor, Team Lead
Half Price Books
961 E Nasa Pkwy, Houston, TX.
04.2004 - 10.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Helped out as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Delegating when needed
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Leading by example.
- Started at the store on Egret Bay and moved to the Nasa store, I helped to open the Pearland store then later worked there. I also worked in Roundrock, while living in Austin.
- Built great loyal customer bonds and generated repeat customers.
Education
Vocational - General Studies
College of The Mainland
1200 N Amburn Rd. Texas City, TX.01-2013
High School Diploma -
O'Connell Preparatory High School
1320 23rd St. Galveston, TX.01-1994
Skills
- Store maintenance
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Meeting deadlines
- Phone skills, scanners, price guns, and any resources needed for the task
- strong leadership skills and the ability to understand what people want
Accomplishments
- Brought in multiple new customers
- Project Development - Collaborated with team a of peers in the development of difficult projects
- Resolved product issue through consumer and personal testing.
- Achieved the best results by completing each task with accuracy and efficiency.
- Supervised team of at least 5-7 staff members.
Languages
English
Professional Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail I have both worked and taught art inbetween jobs to seniors, youth and special needs
- Crafting and DIY Projects are just fun to do and make great personal gifts
- Drawing and Painting, painting is my passion, I have also done practical special effects for film
Timeline
Front End Sales Associate and Cashier
Mc Coys
06.2022 - 08.2024
Manager on Duty, Key Holder
Texas Art Supply
10.2016 - 06.2022
Supervisor, Team Lead
Half Price Books
04.2004 - 10.2016
Vocational - General Studies
College of The Mainland
High School Diploma -
O'Connell Preparatory High School