Amy Bennett
Arnold,MO
Overview
13
13
years of professional experience
Work History
Medical Assistant
Neurosurgery of St Louis
2022.07 - Current
- Schedule [number]% of daily appointments while coordinating patient check-in, call routing, and follow-up requests.
- Prepare patients for exams by gathering histories, reviewing visit details, and recording concerns for clinical staff.
- Obtain and record vital signs accurately before appointments and share updates with providers promptly.
- Coordinate front desk flow by greeting patients, verifying visit details, and directing them to the correct area.
- Support providers during clinic visits by setting up rooms, gathering supplies, and preparing exam paperwork.
- Assist with electronic health record documentation by entering patient information and updating visit notes.
- Handle phone calls professionally by routing questions, relaying messages, and supporting appointment requests.
- Maintain accurate patient records while following confidentiality standards and office procedures.
- Verify insurance details and patient demographics before visits to reduce delays at check-in.
- Communicate visit instructions clearly so patients understand next steps, preparation requirements, and follow-up timing.
- Support team members during busy clinic periods by coordinating tasks and maintaining an organized workspace.
Event Staff
Orlando's
2021.10 - 2022.07
- Support guests by delivering attentive service and responding quickly to changing needs.
- Deliver friendly guest service by anticipating needs and creating a smooth event experience.
- Prepare tables, decorations, and serving stations with attention to detail before each event.
- Coordinate vendor operations and supply deliveries to keep event preparation moving smoothly.
- Meet pre-event schedules by prioritizing tasks and adjusting quickly to changing event demands.
- Maintain clean, organized serving areas throughout events to support consistent service quality.
Cardiac Monitor Technician
Phelps Health
2017.07 - 2021.09
- Handle critical rhythm alerts per shift and document findings for timely patient care coordination.
- Build professional working relationships with nurses and physicians to support coordinated patient monitoring.
- Support Telemetry, ICU, Surgical Orthopedics, and Medical Oncology with monitoring coverage and cross-department assistance.
- Answer and screen phone calls, record messages, and route patient needs for prompt follow-up.
- Schedule post-discharge follow-up visits and support patient intake with accurate appointment coordination.
- Document monitoring updates in the electronic health record while following HIPAA compliance and medical terminology standards.
Customer Service Representative
Teletech
2013.05 - 2016.03
- Delivered knowledgeable support for billing questions and payments to strengthen customer satisfaction.
- Managed high call volumes in a fast-paced call center while routing requests efficiently and staying organized.
- Anticipated customer needs and resolved problems to maintain a positive service experience.
- Delivered fast, friendly support for service questions and complaints while protecting clear communication.
- Maintained service quality through consistent attention to detail, computer proficiency, and dependable teamwork.
Education
Electrocardiogram Certification - Cardiology
Phelps Health Hospital
Rolla, MO2017-09
Radiology Certification - Radiology
Rolla Technical Center
Rolla, MO2005-05
Diploma - General Education
Salem High School
Salem, MO2003-05
Skills
- Communication
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Front desk operations
- Appointment scheduling
- Insurance verification
- Medical terminology
- Call routing
- Conflict resolution
- Computer proficiency
- Patient monitoring
- EKG monitoring
- Vital signs monitoring
- Medical scheduling
- Telephone triage
- Electronic health record documentation
- Patient intake
- HIPAA compliance
Timeline
Medical Assistant
Neurosurgery of St Louis
2022.07 - Current
Event Staff
Orlando's
2021.10 - 2022.07
Cardiac Monitor Technician
Phelps Health
2017.07 - 2021.09
Customer Service Representative
Teletech
2013.05 - 2016.03
Diploma - General Education
Salem High School
Radiology Certification - Radiology
Rolla Technical Center
Electrocardiogram Certification - Cardiology
Phelps Health Hospital