AMY BLAZNEK
Cincinnati,OH
Summary
Dedicated customer service professional with a strong understanding of service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships to drive business results and increase profitability. Highly skilled in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding their desires, and providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Adams Heating and Cooling
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
Price integrity clerk
Kroger
11.2009 - Current
- Started out as a cashier
- Promoted to the front office
- Answered phone calls and did bill pay and cashed checks and lottery
- Promoted to price integrity clerk
- Scan products and verify that the tag in front of it is the correct tag and price
- Scan displays and make signs showing the price of the item
- Put items that are not in the system in the computer to verify the correct pricing
- Separate tags and signs for the different departments for them to hang
- Run the register and ring people out when busy.
Customer service
Citibank
07.2001 - 10.2008
- Started out in customer service/sales for the Citibank credit card
- Delivered excellent customer service
- Moved to customer service for the Citibank store cards
- Set up new accounts by taking customers info
- Moved to Smith Barney
- Customer service for customers
- Gave out the current number of shares customer had and current stock price
- If customer wanted to sell got a broker on the phone to sell the shares.
Customer service
Thriftway
06.1994 - 07.2001
- Started out as a bagger
- Promoted to the salad bar, deli, and bakery
- Took a cake decorating course
- Moved up to the front and worked in the front office.
Education
High School Diploma -
Anderson High School
Cincinnati, OH05.1995
Skills
- Empathy Expert
- Positive attitude Expert
- Patience Expert
- Dependability Expert
- Active Listening Expert
Timeline
Customer Service Representative
Adams Heating and Cooling
05.2023 - Current
Price integrity clerk
Kroger
11.2009 - Current
Customer service
Citibank
07.2001 - 10.2008
Customer service
Thriftway
06.1994 - 07.2001
High School Diploma -
Anderson High School