Amy B. McLaughlin
Albuquerque,NM
Summary
Dynamic professional in marketing and sales—excelling in customer relationship management and employee training. Proven track record of enhancing customer satisfaction and retention through strategic partnerships and operational improvements. Committed to fostering collaborative environments and resolving customer issues with professionalism.
Overview
30
30
years of professional experience
Work History
Territory Manager
Northern Office Products
Albuquerque, NM
02.2019 - Current
- Forged strategic partnerships with key customers, vendors, and distributors to drive mutual growth.
- Cultivated customer relationships, resulting in improved satisfaction and retention.
- Addressed customer complaints swiftly, ensuring continued professionalism and customer trust.
- Oversaw territory employees, providing training on product knowledge and best practices.
- Identified operational improvements to increase efficiency within the region.
Co-Owner, COO
ReSource Office Products
Albuquerque, NM
10.2002 - 02.2019
- Oversaw daily operations of office products distribution center, ensuring efficient workflow and timely order fulfillment.
- Oversaw inventory management and product procurement processes.
- Developed strategic partnerships for product sourcing.
- Developed and implemented customer service training programs, enhancing staff skills and service quality.
- Managed customer service activities, maintaining high service quality and addressing customer issues effectively.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Provided leadership and guidance to employees while fostering a collaborative environment.
Account Executive
A.G.M. Radio Group
Albuquerque, NM
07.2001 - 05.2002
- Marketed and sold advertising for six radio stations in Albuquerque, enhancing brand visibility.
- Focused on developing new business and expanding existing accounts to drive revenue growth.
- Planned and executed promotions, overseeing commercial copywriting and production to engage target audience.
Store Manager
The Limited, Coronado
Albuquerque, NM
01.2001 - 07.2001
- Increased store sales, continually exceeding the company's established plan, resulting in a top ranking within the company.
- Managed sales, customer service, employee hiring and training, visual merchandising, and inventory control to enhance overall store performance.
- Elevated customer service standards, leading to improved customer satisfaction and loyalty.
Team Leader
Target Stores
Albuquerque, NM
07.2000 - 01.2001
- Managed division of store, overseeing sales, customer service, visual merchandising, employee training, and inventory control to enhance overall operational performance.
- Elevated customer service standards by educating, training, and motivating sales staff, resulting in improved customer satisfaction and loyalty.
- Directed daily team operations to ensure efficiency and productivity. and ensured efficient workflow.
- Trained new employees on company policies and procedures.
- Managed inventory processes to ensure accurate stock levels and timely replenishment. and stock replenishment processes.
Store Manager, Assistant Manager
The Limited Inc.
Albuquerque, NM
09.1996 - 12.1999
- Managed sales, customer service, employee hiring and training, visual merchandising, inventory control to enhance overall store performance.
- Boosted store sales by motivating and educating sales team, improving employee productivity, and elevating customer service standards.
Education
BBA - Marketing
The University of New Mexico
Albuquerque, NM05-2000
Skills
- Territory management
- Territory planning
- Partnership development
- Customer relationship management
- Customer engagement
- Employee training
- Team leadership
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Multitasking and organization
Timeline
Territory Manager
Northern Office Products
02.2019 - Current
Co-Owner, COO
ReSource Office Products
10.2002 - 02.2019
Account Executive
A.G.M. Radio Group
07.2001 - 05.2002
Store Manager
The Limited, Coronado
01.2001 - 07.2001
Team Leader
Target Stores
07.2000 - 01.2001
Store Manager, Assistant Manager
The Limited Inc.
09.1996 - 12.1999
BBA - Marketing
The University of New Mexico