Amy Bolger
Arlington Heights,IL
Summary
Extremely enthusiastic, efficient and adaptable professional with over 20 years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill a permanent role at your company.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Teller Supervisor
Mb Financial Bank
- Manage stressful and time sensitive situations
- Process figures
- Initiate, send and process wire transfers
- Record deeds, mortgages, etc
- Distribute funds
- Scheduling
- Post-closing
- Extremely customer service oriented
Escrow Officer
Chicago Title Insurance Company
12.2015 - Current
- Maintained orderly escrow agenda by communicating responsibilities and providing ample time for task completion
- Oversaw closing process to avoid unnecessary delays during transaction's conclusion
- Handled escrow funds by depositing payments into appropriate accounts until transaction completion
- Submitted documents to recorder's office for finalizing ownership transfer
- Tracked lender funds by distributing according to contract agreement
- Mediated negotiations between parties to relay accurate information throughout home buying and home refinancing processes
- Handled customer complaints and took appropriate action to resolve them
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
Personal Banker
Mb Financial Bank
05.2008 - Current
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Perform teller duties as required
- Refer customers to appropriate bank personnel to meet their financial needs
- Process loan applications
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Collect and record customer deposits and fees, and issue receipts using computers
- Investigate and correct errors upon customers' request, according to customer and bank records
- Execute wire transfers of funds
- Obtain credit records from reporting agencies
Education
Some College (No Degree) - Psychology
Harper College
Roselle, ILHigh School Diploma - General Studies
Buffalo Grove High School
Buffalo Grove, IL06.2007
Skills
- Customer Accounts Management
- Time Management
- Closing Documentation
- Data Collection
- File Management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Cash handling and management
Certification
Notary Public
Languages
Spanish
Professional Working
Timeline
Escrow Officer
Chicago Title Insurance Company
12.2015 - Current
Personal Banker
Mb Financial Bank
05.2008 - Current
High School Diploma - General Studies
Buffalo Grove High School
Teller Supervisor
Mb Financial Bank
Some College (No Degree) - Psychology
Harper College
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