Damaris Arely De Jesus Lazaro
Painesville,OH
Summary
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
2
2
years of professional experience
Work History
Teller Banking Representative
Painesville Credit Union
04.2022 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Houskeeping
01.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
T.W Harvey High School
Painesville08.2016
Skills
- Office Supplies and Inventory
- Order Execution
- Word Processing
- ATM Balancing
- Teller Procedures
- Delinquency Notifications
- Bank Transaction Processing
- Sorting and Filing
- Cash Supply Orders
- Customer Accounts Management
- Check Cashing
- Bill Payment Receipt
- Signature Verification
- Accounts Payable and Accounts Receivable
- Spanish Speaking
- Rapid 10-Key Data Entry
- Night Deposit Transactions
- Financial Statements
Languages
Spanish
Native or Bilingual
Timeline
Teller Banking Representative
Painesville Credit Union
04.2022 - 09.2022
Customer Service Representative
Houskeeping
01.2021 - 03.2022
High School Diploma -
T.W Harvey High School
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