Amy Bosley
Princeton,TX
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
11
11
years of professional experience
Work History
Associate Director Care Management
Humana
01.2020 - 03.2024
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
- Revamped internal communication channels to foster greater transparency between departments and improve overall organizational cohesion.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.
Supervisor Care Management
Humana
01.2019 - 12.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Talent Acquisition Specialist
Humana
08.2013 - 12.2018
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Enhanced company''s employer brand by creating engaging job postings and promoting positive work culture on social media channels.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Managed diverse requisition loads across multiple industries, showcasing adaptability and ability to handle high-pressure situations effectively.
- Organized regular meetings with internal stakeholders to discuss ongoing recruitment projects and provide progress updates regularly.
Education
General Studies
Collin College
Plano, TXSkills
- Workday
- Salesforce
- Data Collection
- Database Management
- Process Improvement
- Key relationship management
- Project Management
- Work Planning and Prioritization
- Product Management
- MS Office
- Performance Evaluations
- Team Collaboration and Leadership
- Operations Management
- Strategic Planning
Accomplishments
- Employee of the Month, January 2003
- Appointed member of Customer Service/Employee Recognition Committees
- HCA Trainer - Ethics & Compliance and Lawson HRMS
Timeline
Associate Director Care Management
Humana
01.2020 - 03.2024
Supervisor Care Management
Humana
01.2019 - 12.2019
Talent Acquisition Specialist
Humana
08.2013 - 12.2018
General Studies
Collin College
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