Amy Bradburn
Nampa,Idaho
Summary
Dynamic manager with a proven track record at Jimmy Johns Restaurant, excelling in team leadership and customer service. Achieved top audit scores through effective decision-making and streamlined processes. Skilled in performance evaluations and inventory management, driving operational efficiency and enhancing team productivity.
Overview
10
10
years of professional experience
Work History
Manager
Jimmy Johns Restaurant
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Jimmy Johns Restaurant
07.2015 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and hiring.
- Was subject to strict corporate audits every 4-6 weeks that consisted of 250 items/points and received over 95% on each one receiving highest audit scores in the country on multiple occasions.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Maintained and organized material and product inventory.
Education
Associates Degree - Business
BYU-I
Rexburg, IDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Performance evaluations
Timeline
Manager
Jimmy Johns Restaurant
01.2021 - Current
General Manager
Jimmy Johns Restaurant
07.2015 - 01.2021
Associates Degree - Business
BYU-I
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