Amy Brennan
Tuckerton,NJ
Summary
High-energy Operating Leader with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Global experience executing continuous improvement via Six Sigma and process change in Operations and Workforce Management. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans and driving growth and efficiency via AI implementation. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Operating Officer & Chief AI Officer
Avantive Solutions
01.2019 - Current
- Served as strategic advisor and functional expert on critical strategic and operational matters in call centers across four countries
- Implemented cutting edge AI technology to increase efficiency for clients
- Facilitated change management initiatives to streamline operations
- Analyzed financial data and identified areas of improvement for cost savings
- Developed and implemented strategies to increase operational efficiency
- Negotiated contracts with vendors and suppliers for goods or services
- Developed and refined short- and long-term strategies to drive growth and profitability.
Healthcare Operations & Client Relationships Executive
Concentrix
01.2016 - 01.2019
- Capitalized on the opportunity to direct forward-thinking operations initiatives and excellence in client relations across $102MM portfolio
- Coordinated and managed healthcare initiatives within sites in the Philippines, Dominican Republic, India, and the US
- Seamlessly managed 8 major accounts with 21 different lines of business.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
Executive Director Operations
Alorica
01.2014 - 01.2016
- Spearheaded outsourced solutions successfully overseeing highly effective execution of continuous improvement and enhanced customer experience focused on the payer, member and provider markets
- Oversaw four facilities across three continents for Blue Cross Blue Shield clients.
Chief Operating Officer
The Results Companies (pka) Corporate Call Center
01.2011 - 01.2014
- Strategically steered results-centric medical group operations for this $40-million customer care provider serving both healthcare and pharmaceutical verticals
- Collaborated with senior leadership on organizational objectives and initiatives.
Senior Vice President
SYKES (Multiple Roles)
01.2006 - 01.2011
- Expertly managed a $15-million portfolio of clients across three domestic sites and one international site
- Managed $1.2 Billion provider solution.
Education
Bachelor of Science - Business Marketing
Stockton University
Skills
- Executive Leadership
- AI Implementation and Innovation
- Change Management
- Business and Financial Analysis
- Strategic Planning
- Cross-Functional Collaboration
- Strategic business planning
- Results Orientation
- Analytical and Critical Thinker
Websites
Certification
- Six Sigma Green Belt (CSSGB) - Villanova University
- Mensa International Member
Community Activity
- 01/01/19, Current, Founder - Executive Director, Mechanics With a Mission, Started a nonprofit vehicle repair service for working families via strategic partnerships.
- 01/01/14, 01/01/18, Volunteer - Member, Women Against Abuse, Inc, Functioned as the keynote speaker for the I-Pledge Annual Event at Love Park, Philadelphia 2014, numerous community outreach events, public and civil education
- 01/01/15, 01/01/18, Volunteer - Executive Director, Pennsylvania Coalition Against Domestic Violence, Manage $25M statewide grants, continuing education and partnerships and lobbying.
Timeline
Chief Operating Officer & Chief AI Officer
Avantive Solutions
01.2019 - Current
Healthcare Operations & Client Relationships Executive
Concentrix
01.2016 - 01.2019
Executive Director Operations
Alorica
01.2014 - 01.2016
Chief Operating Officer
The Results Companies (pka) Corporate Call Center
01.2011 - 01.2014
Senior Vice President
SYKES (Multiple Roles)
01.2006 - 01.2011
Bachelor of Science - Business Marketing
Stockton University
- Six Sigma Green Belt (CSSGB) - Villanova University
- Mensa International Member
Similar Profiles
SCOTT BRUMLEYSCOTT BRUMLEY
Senior Agent at Avantive SolutionsSenior Agent at Avantive Solutions
Ricardo miguel Hernndez diazRicardo miguel Hernndez diaz
Sales Associate at Avantive SolutionsSales Associate at Avantive Solutions
Aris M. De AguinagaAris M. De Aguinaga
Team Leader at Avantive SolutionsTeam Leader at Avantive Solutions