Amy Bridgeman
Summary
Accomplished and licensed insurance adjuster who is seeking the opportunity to expand my skills and knowledge by obtaining a position that will allow for interaction with customers and peers on a daily basis. I am seeking an opportunity within Progressive that allows for growth and to further my development and education.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Direct Total Loss Representative
Progressive
Charlotte, NC
01.2025 - Current
- Investigated and documented liability, coverage, and damages related to total loss claims.
- Reviewed and discussed damages to direct vehicles to appropriate body shop or total loss facility for evaluation.
- Advise insureds/claimants of total loss process and set expectations for next steps.
- Clarified total loss evaluations and settlement summaries, ensuring understanding among all parties involved.
- Obtain 10-day payoff, and letter of guarantee from lienholders within a timely manner.
- Issue total loss payments to insureds/claimants, and/or lienholders within a timely manner.
- Delivered exceptional customer service, effectively resolving inquiries and issues to enhance claimant experience.
- Conducted field inspections to assess vehicle damage and validate total loss assessments.
Claims Generalist Associate
Progressive
Charlotte, NC
01.2024 - 01.2025
- Reviewed and analyzed incoming claims to assess eligibility for coverage and payment, facilitating efficient claims processing.
- Assessed insurance policies to identify applicable coverage for claims.
- Determine liability through digital and/or recorded statements, scene investigations, reviewing police reports, witness information and requesting additional supporting evidence.
- Investigated discrepancies in claim information and resolved them with customers or insurance providers.
- Negotiate with customers and claimant carriers to resolve claims.
- Partner with field adjusters, and body shops to manage vehicle repairs and provide status updates.
- Delivered quality customer service to insured and claimants throughout the claims process.
- Responded promptly to customer inquiries regarding their claim status via telephone, text or email.
- Explained claim procedures and requirements to customers, ensuring clarity and understanding of the process.
- Collaborated with team members to resolve complex claims issues effectively.
- Processed, recorded, and tracked all claims according to established procedures.
- Verified accuracy of data entry into the system ensuring timely payments.
- Verified details with policyholders and requested additional information.
Account Manager
NFP
Charlotte, NC
01.2023 - 01.2024
- Managed client relationships and ensured satisfaction with services provided.
- Developed and implemented account strategies to meet client needs effectively.
- Coordinated communication between clients and internal teams for project updates.
- Facilitated contract negotiations to secure favorable terms for clients and NFP.
- Delivered presentations to clients showcasing service offerings and benefits.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
Associate Analyst, Auto Claims
NFP
Charlotte, NC
01.2019 - 12.2022
- Process and monitor claims in own area of specialty by completing claim file including coverage verification, and making tentative determinations of
coverage. - Process and monitor claims in own area of specialty by completing claim file including coverage verification, and making tentative determinations ofcoverage.
- Coordinate processing of claim with client, risk manager or designee.
- Initiated status updates and follow-ups on all open items every 90 days to ensure resolution.
- Responds to internal claims related inquiries from agency personnel, producers, etc.
- Record claim information into agency management system.
- Maintain loss histories, and provide loss runs as requested via computer interfacing with carrier.
- Notified insurance carriers of reserves deficiencies for review and action with Specialist approval.
Associate Claim Benefit Specialist
Aetna
Gastonia, NC
09.2015 - 12.2018
- Processed claims efficiently using Aetna's proprietary software and systems.
- Analyzed claims data to determine eligibility and coverage under policies.
- Reviewed documentation for accuracy and compliance with company guidelines.
- Collaborated with healthcare providers to clarify claim details and resolve discrepancies.
- Educated members about benefits, coverage options, and claims processes.
- Maintained detailed records of claims activity in accordance with regulatory standards.
- Responded promptly to inquiries from members regarding claim status and benefits information.
- Negotiated settlement agreements between claimants and insurers on behalf of customers.
- Resolved complex customer inquiries relating to their benefit packages or entitlements.
- Verified customer eligibility for specific benefits according to established criteria.
- Monitored changes in state and federal law that may affect beneficiary rights or entitlements.
Claims Service Specialist
AllState
Charlotte, NC
12.2012 - 09.2015
- Processed insurance claims for customers with accuracy and attention to detail.
- Reviewed documentation to validate claims and ensure compliance with guidelines.
- Managed multiple claims simultaneously while maintaining high service standards.
- Assisted clients in understanding policy coverage and claim procedures.
- Educated clients on the claims process through clear communication methods.
- Resolved customer complaints promptly and professionally.
Customer Service Lead
Sports Authority
Concord, NC
06.2005 - 12.2012
- Resolved complex customer inquiries and complaints effectively and efficiently.
- Supervised customer service team to ensure high-quality support.
- Trained new employees on company policies and customer interaction techniques.
- Resolved escalated issues from team members or customers in an efficient manner.
- Monitored service performance and provided feedback for improvement.
- Collaborated with sales team to enhance customer satisfaction initiatives.
- Maintained product knowledge to assist customers with informed recommendations.
Education
High School Diploma -
Bessemer City High School
Bessemer City05-2004
Some College (No Degree) - Business Administration
Gaston College
DallasSkills
- Claims Processing
- Liability Determination
- Coverage Assessment
- Settlement Negotiation
- Prioritizing Workflows
- Time Management
- Problem Solving
- Excellent Communication Skills
- Customer Satisfaction
Certification
- Adjuster License
Timeline
Direct Total Loss Representative
Progressive
01.2025 - Current
Claims Generalist Associate
Progressive
01.2024 - 01.2025
Account Manager
NFP
01.2023 - 01.2024
Associate Analyst, Auto Claims
NFP
01.2019 - 12.2022
Associate Claim Benefit Specialist
Aetna
09.2015 - 12.2018
Claims Service Specialist
AllState
12.2012 - 09.2015
Customer Service Lead
Sports Authority
06.2005 - 12.2012
High School Diploma -
Bessemer City High School
Some College (No Degree) - Business Administration
Gaston College