Amy Bronson
Medford,Oregon
Summary
Dynamic operations leader with over 15 years of experience in patient services and organizational psychology. Expertise in directing teams to enhance care delivery and satisfaction while exceeding operational budgets. Proven track record of fostering clinician engagement, resulting in a significant reduction in turnover and improved patient outcomes.
Overview
19
19
years of professional experience
Work History
Director Patient Services
La Clinica
Medford, OR
06.2025 - Current
- Directed patient services operations to enhance care delivery and patient satisfaction.
- Collaborated with healthcare teams to ensure comprehensive patient-centered care.
- Oversaw scheduling and resource allocation for optimal service delivery.
- Evaluated patient feedback to identify areas for service improvement.
Director of Operations
Providence Health and Services
Medford, Oregon
01.2019 - 05.2025
- Exceeded operational budget by $6 million in 2024 through strategic growth and sustainability initiatives.
- Led business and financial operations for primary care urgent care workforce across nine practice sites, managing 220 employees and 70 clinicians.
- Developed and mentored clinic leadership to enhance performance and drive operational success.
- Implemented advanced technology solutions, including data platforms and operating systems, to boost efficiency.
- Transformed delivery model from fee-for-service to value-based care, ensuring timely patient access.
- Collaborated across seven-state health care system to share best practices, enhancing care delivery.
- Fostered supportive environment for clinicians and teams, boosting engagement and teamwork.
- Reduced turnover by 25% from 2022 to 2025 through targeted leadership strategies.
Clinic Manager
Providence Health and Services
Medford, Oregon
01.2017 - 01.2019
- Oversaw operations and leadership of subspecialty service lines including gastroenterology, pulmonology, sleep medicine, and intensive care unit.
- Developed gastroenterology service line from inception, including physician recruitment, caregiver training, and procedural scheduling.
- Enhanced pulmonology and sleep medicine service lines by integrating virtual care to improve clinician access for both outpatient and inpatient services.
- Giving the community access to colonoscopies to reduce the risk of cancer and provide high-quality cost-effective care.
- A team of 20 clinicians, 30 employees, and ambulatory and inpatient teams.
- The accomplishment that I am most proud of is the ability to offer services to vulnerable patients within their community.
Business Office Manager
Brooks-Howell Home
Asheville, North Carolina
01.2010 - 01.2013
- Managed human resources, revenue cycle, and finance in long-term care setting to ensure operational efficiency.
- Implementation of electronic timecard, direct deposit, and billing systems to improve revenue cycle and human resource management processes.
- Developed new hire and training programs that increased employee retention and enhanced team cohesion.
- Fostered strong working relationships with patients' family and caregivers to ensure a positive resident experience.
- Built strong relationships with family members, providing peace of mind regarding care of their loved ones.
Practice Manager
Vista Family Health
Asheville, North Carolina
01.2008 - 01.2010
- Management of bilingual patient-centered medical home in a private primary care setting, including 10 providers, 20 staff members, in house pharmacy and lab services.
- Led operational improvements that enhanced patient satisfaction and quality of care while maintaining cost containment.
- Received NCQA certification by transforming clinic processes, building out a team-based care model, and developing quality metric processes.
- Implemented Cerner EHR system, delivering critical technical support to staff for effective use.
- Achieved practice growth over 24 months by adding two new physicians and expanding bilingual care services in the community.
Education
Master of Organizational Design and Psychology - Change Management
William James College
Newton, Massachusetts01-2025
Bachelor of Science - Health Information Management and Technology
University of Wisconsin
Green Bay, Wisconsin01-2017
Skills
- Patient-centered care
- Operational efficiency
- Strategic planning
- Change management
- Leadership development
- Organizational design
- Public speaking
- Conflict resolution
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Social Advocacy
- Travel
Timeline
Director Patient Services
La Clinica
06.2025 - Current
Director of Operations
Providence Health and Services
01.2019 - 05.2025
Clinic Manager
Providence Health and Services
01.2017 - 01.2019
Business Office Manager
Brooks-Howell Home
01.2010 - 01.2013
Practice Manager
Vista Family Health
01.2008 - 01.2010
Master of Organizational Design and Psychology - Change Management
William James College
Bachelor of Science - Health Information Management and Technology
University of Wisconsin