Amy Brown
Fayetteville,GA
Summary
Reliable and detail-oriented professional with 15+ years of experience in insurance support, healthcare, and customer service. Currently serving as an Underwriting Service Assistant with strong administrative, data analysis, and communication skills. Background includes pharmacy operations, patient care, and retail service. Recently completed Medical Terminology and Anatomy & Physiology coursework.
Overview
23
23
years of professional experience
Work History
Underwriting Service Assistant (Hybrid)
State Farm
Atlanta, GA
09.2022 - Current
- Assisted underwriting team by managing policy processing data entry and conducting detailed document reviews to ensure compliance.
- Performed detailed analysis of customer profiles and policy information to identify potential risks.
- Engaged with agents and internal teams to identify and rectify issues, ensuring seamless operations.
- Conducted thorough reviews to guarantee accuracy and alignment with established company standards.
- Prioritized and coordinated diverse tasks to maintain productivity in a high-pressure setting.
Pharmacy Technician / Electronics Associate
Walmart
Atlanta, GA
01.2007 - 09.2022
- Executed precise labeling of prescriptions and provided customer service assistance.
- Executed thorough processing of insurance claims, safeguarding sensitive patient information throughout the workflow.
- Identified and resolved electronic product malfunctions, ensuring optimal functionality for users.
- Facilitated effective communication and problem resolution to maintain service excellence during peak periods.
- Coordinated training sessions for new staff, ensuring seamless integration into daily operational workflows.
Certified Nursing Assistant (CNA)
Bainbridge
Bainbridge, GA
01.2003 - 01.2007
- Provided essential assistance to patients in daily hygiene practices and mobility to enhance overall well-being.
- Conducted regular assessments of vital signs and relayed significant changes to nursing personnel for timely intervention.
- Monitored and maintained patient areas to guarantee a clean and secure environment for optimal care.
- Assisted patients with compassionate guidance, fostering a supportive environment during treatment.
Education
Anatomy & Physiology
Southern Crescent Technical College
Griffin, GA05-2026
Medical Terminology, Anatomy & Physiology
Southern Crescent Technical College
Griffin, GA01-2026
Pharmacy Technician
Clayton State University
Morrow, GA01-2019
Nurse Assistant - Certified Nursing Assistant
Bainbridge College
Bainbridge03-2003
Skills
- Customer support
- Efficient data input
- Medical proficiency
- Insurance client support
- HIPAA Compliance
- Effective communication
- Effective multitasking
- Strong attention to detail
- Team Collaboration
- Skilled in Microsoft Office tools
Timeline
Underwriting Service Assistant (Hybrid)
State Farm
09.2022 - Current
Pharmacy Technician / Electronics Associate
Walmart
01.2007 - 09.2022
Certified Nursing Assistant (CNA)
Bainbridge
01.2003 - 01.2007
Anatomy & Physiology
Southern Crescent Technical College
Medical Terminology, Anatomy & Physiology
Southern Crescent Technical College
Pharmacy Technician
Clayton State University
Nurse Assistant - Certified Nursing Assistant
Bainbridge College