Tiara Thomas
Lewisville ,USA
Summary
To obtain a responsible & challenging professional position where my experience & abilities can be effectively utilized, Remote Customer Service Representative 5+ years in high volume call centers
Overview
11
11
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
Richardson, TX, US
04.2024 - Current
- The primary responsibility is processing applications and policy transactions electronically for new and existing business
- Standard work process listing all items that should be in a policy and making sure the policy is complete
- Critical thinking, attention to detail, and detective type research work is required
- Review and process applications and/or policy changes according to established guidelines
- Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages
- Prepare/type a variety of reports, endorsements, filings, form letters and cancellations
Store Manager
Pay Less Storage, LLC
Shreveport, LA, US
07.2021 - 04.2024
- Perform daily functions of running the self-storage facility in accordance with company standards
- Complete daily walk thru including lock checks and cleaning units as needed
- Make daily bank deposits and ensure the accuracy of deposit information
- Maintain accurate records for each customer including lease, & correspondence
- Ensure the Store achieves company objectives & KPI goals
- Maintaining Statistical & financial records
Remote Program Coordinator
Einstein Tutors
Shreveport, LA, US
05.2019 - 07.2021
- Oversee & Lead a project management team
- Ensure project goals are accomplished
- Assist with planning & coordination of program activities
- Communicating with clients regarding expectations & goals
- Managing websites, setting appointments, communicating closely with other departments
- Regularly worked under limited supervision
- Arrange travel & Business meetings for managers
Customer Service Representative
City Tele Coin
Shreveport, LA, US
12.2017 - 05.2019
- Provided assistance to clients & inmates
- Answered multiple phone lines & assisted customers with credit card payments
- Explanation of billing & payments
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided excellent technical support
- Operated windows & live chat
Customer Service Representative
Health Net
Shreveport, LA, US
12.2015 - 11.2017
- Verify health benefits
- Collect patient demographic information & schedule appointments
- Written patient intake forms, sending & receiving correspondence, data entry, maintaining referral files
- Processing medical claims
Senior Human Resources Representative
Teleperformance
Shreveport, LA, US
10.2013 - 12.2015
- Responsible for attracting potential talent
- Reviewing job requirements, conducting interviews, assisting with onboarding
- Performing in person & over the phone interviews with clients
- Sourcing & screening potential candidates
Education
College Degree - Business
Louisiana Delta Community College
Ruston, LA09.2024
Skills
- Call Center
- CSR
- Customer Service
- Customer Support
- Customer Care
- Bank Teller
- Cash Handling
- Cashier Customer Service
- Credit Union
- Administrative Experience
- Accounting
- CPT Coding
- Security
- Multi-line Phone Systems
- Banking
- Recruiting
- Medical Billing
- Hospitality
- Remote access software
- Clerical experience
- Cash register
- Typing
- Live chat
- Property management
- Microsoft Excel
- Microsoft Office
- Accounting software
- Bookkeeping
- Supervising experience
- Personal assistant experience
- Windows
- Management
- Store management
- Conflict management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Underwriting Service Assistant
State Farm
04.2024 - Current
Store Manager
Pay Less Storage, LLC
07.2021 - 04.2024
Remote Program Coordinator
Einstein Tutors
05.2019 - 07.2021
Customer Service Representative
City Tele Coin
12.2017 - 05.2019
Customer Service Representative
Health Net
12.2015 - 11.2017
Senior Human Resources Representative
Teleperformance
10.2013 - 12.2015
College Degree - Business
Louisiana Delta Community College