Taylor Wilkins
Atlanta
Summary
Professional in underwriting services, ready to bring strong analytical and organizational skills to support risk assessment and policy management. Known for collaborative teamwork, adaptability, and delivering results in dynamic environments. Expertise in data analysis, customer service, and problem-solving, with focus on maintaining high standards and efficiency. Trusted partner for achieving team goals and ensuring client satisfaction.
Overview
4
4
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Atlanta, GA
09.2024 - 12.2025
- Processed underwriting requests to ensure timely and accurate policy issuance.
- Assisted in evaluating risk factors for insurance applications using analytical tools.
- Coordinated communication between agents and underwriters to facilitate information exchange.
- Maintained comprehensive records of underwriting decisions and client interactions.
- Reviewed policy documentation for compliance with company standards and regulations.
- Implemented feedback mechanisms to improve service delivery and client satisfaction rates.
- Utilized software systems to streamline data entry and enhance operational efficiency.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
Claims Management Specialist
CEI/Element
Remote
05.2022 - 08.2024
- Managed claims processing and resolution to ensure timely outcomes for clients.
- Analyzed claim data to identify trends and improve operational efficiencies.
- Collaborated with cross-functional teams to enhance claims handling procedures.
- Developed training materials to support new team members in claims management processes.
- Reviewed and validated claim submissions for accuracy and compliance with policies.
Customer Care Representative
Best Buy
Remote
09.2021 - 03.2022
- Resolved customer inquiries effectively through multiple communication channels, enhancing overall satisfaction.
- Provided product knowledge and support during sales processes to ensure informed purchasing decisions.
- Assisted in troubleshooting technical issues, guiding customers to solutions promptly and efficiently.
- Documented customer interactions accurately in CRM systems to maintain comprehensive service records.
Education
Bachelor of Science - Marketing
The University of Southern Mississippi
Hattiesburg, MS05-2017
High School Diploma -
Desoto Central High School
Southaven, MS05-2012
Skills
- Document review
- Policy analysis
- Data interpretation
- Industry awareness
- Sales support
- Teamwork and collaboration
- Customer service
- Data entry
- Call center experience
- Conflict resolution
- Microsoft Excel
- Legal compliance
Timeline
Underwriting Service Assistant
State Farm
09.2024 - 12.2025
Claims Management Specialist
CEI/Element
05.2022 - 08.2024
Customer Care Representative
Best Buy
09.2021 - 03.2022
Bachelor of Science - Marketing
The University of Southern Mississippi
High School Diploma -
Desoto Central High School