Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Fischer

Lovington ,Il

Summary

Dynamic professional with extensive experience at State Farm, excelling in document review and policy analysis. Proven ability to enhance workflow efficiency through teamwork and effective communication. Recognized for meticulous attention to detail and a commitment to customer service, contributing to improved client satisfaction and operational success.

Overview

13
13
years of professional experience

Work History

Underwriting Service Assistant

State Farm
09.2022 - Current
  • Assisted in reviewing insurance applications for accuracy and completeness.
  • Supported underwriters by preparing documentation and managing correspondence.
  • Organized and maintained electronic files for insurance policies and client records.
  • Coordinated communication between clients and underwriting team to ensure prompt responses.
  • Contributed to the development of process improvement suggestions for workflow efficiency.
  • Participated in training sessions to enhance knowledge of underwriting practices and regulations.
  • Developed expertise in niche insurance products, supporting colleagues with specialized risk evaluations as needed.
  • Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
  • Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
  • Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
  • Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.

Customer Service Representative

Ttechsolutions
01.2021 - 09.2022
  • Provided exceptional support in resolving customer inquiries and issues effectively.
  • Assisted team members in streamlining communication processes with clients for improved service delivery.
  • Adapted quickly to new software systems, enhancing operational efficiency and response times.
  • Maintained accurate records of customer interactions to ensure data integrity and service continuity.
  • Collaborated with cross-functional teams to address complex customer concerns and improve satisfaction levels.
  • Implemented feedback mechanisms for continuous improvement in service quality and client engagement strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bus Driver

Olympia School District
06.2019 - 01.2021
  • Transported students safely to and from school, ensuring adherence to schedules and traffic regulations.
  • Monitored student behavior during transit, fostering a respectful and safe environment on the bus.
  • Communicated effectively with school staff and parents regarding transportation issues or changes in schedule.
  • Maintained accurate records of daily routes, incidents, and student attendance for reporting purposes.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.

Bus Driver

First Student Transportation
05.2018 - 06.2019

Transported students safely to and from school, ensuring adherence to schedules and traffic regulations.

Monitored student behavior during transit, fostering a respectful and safe environment on the bus.

Communicated effectively with school staff and parents regarding transportation issues or changes in schedule.

Maintained accurate records of daily routes, incidents, and student attendance for reporting purposes.

Kept bus interiors clean and tidy to provide comfortable passenger environments.

Completed pre- and post-trip bus inspections for safe passenger transportation.

Mail Carrier

USPS
08.2015 - 05.2018
  • Sorted and delivered mail efficiently to designated routes, ensuring timely service.
  • Maintained accurate records of deliveries and pickups for accountability.
  • Operated postal vehicles safely while adhering to traffic regulations.
  • Assisted customers with inquiries and resolved issues related to mail services.
  • Adapted quickly to changing weather conditions while delivering mail across diverse neighborhoods.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Data Entry Clerk

Archer Daniels Midland Company
01.2015 - 08.2015
  • Entered and maintained accurate data in company databases to support operational workflows.
  • Processed incoming documentation and ensured compliance with company standards for data integrity.
  • Collaborated with team members to streamline data entry processes, enhancing overall efficiency.
  • Assisted in training new staff on data entry protocols and software usage for improved accuracy.

Installer Service Specialist

Orielly Auto Parts
09.2012 - 01.2015
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Collaborated with team members to streamline installation processes and enhance workflow efficiency.
  • Conducted thorough inspections of installed products to ensure compliance with quality standards.
  • Maintained organized inventory of parts and tools, improving accessibility and reducing downtime during installations.
  • Utilized diagnostic tools to identify vehicle issues, facilitating accurate part selection and installation strategies.
  • Increased productivity by maintaining a clean and organized work environment during each job.
  • Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.
  • Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance as an Installer Service Specialist.
  • Laid out materials and system components to prepare for installation.

Education

No Degree - Animal Science

Penn Foster Career School (online)
Scranton, PA

High School Diploma -

St. Elmo High School
St. Elmo, IL
05.2009

Skills

  • Document review
  • Policy analysis
  • Data interpretation
  • Industry awareness
  • Sales support
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Team collaboration
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Decision-making
  • Professional and mature

Timeline

Underwriting Service Assistant

State Farm
09.2022 - Current

Customer Service Representative

Ttechsolutions
01.2021 - 09.2022

Bus Driver

Olympia School District
06.2019 - 01.2021

Bus Driver

First Student Transportation
05.2018 - 06.2019

Mail Carrier

USPS
08.2015 - 05.2018

Data Entry Clerk

Archer Daniels Midland Company
01.2015 - 08.2015

Installer Service Specialist

Orielly Auto Parts
09.2012 - 01.2015

No Degree - Animal Science

Penn Foster Career School (online)

High School Diploma -

St. Elmo High School