Kaley Hadley
Hoschton,GA
Summary
Dynamic Underwriting Service Assistant at State Farm with a proven track record in policy analysis and risk assessment. Adept at fostering relationships and collaborating with teams to enhance underwriting quality and profitability. Recognized for exceptional attention to detail and problem-solving abilities in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
03.2022 - Current
Partnered with agents to provide personal lines auto coverage for new and added business based on customers' needs.
Decisive, detail-oriented
Cultivates and maintains relationships internally and externally to drive results
Proficient ability to assess risk and produce in a high-volume, fast paced environment.
Ensure underwriting quality and profitability through application of complice and adherence to underwriting guidelines.
Collaboration with team and underwriting leadership.
Resident Tech Assistant
Parasol Alliance
Bloomington, IL
01.2020 - 02.2022
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - General Studies
Southern Illinois University, Edwardsville
Associate of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH03-2027
Skills
- Policy analysis
- Data interpretation
- Document review
- Policy administration
- Sales support
- Research
- Problem-solving abilities
- Task prioritization
- Quality control
- Organizational skills
- Relationship building
- Team collaboration
- Excellent communication
- Problem-solving aptitude
- Attention to detail
Timeline
Underwriting Service Assistant
State Farm
03.2022 - Current
Resident Tech Assistant
Parasol Alliance
01.2020 - 02.2022
No Degree - General Studies
Southern Illinois University, Edwardsville
Associate of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Team Quality Champion
Elected Team position I was awarded for excellent quality and ability to teach others. I would hold biweekly presentations on best practices in complice to underwriting guidelines in areas that my team was deficient in quality. I would look at reports sent to me from leadership, identify these areas, then research and present my findings for my team. This boosted quality across my team and made our department more profitable.