Jennifer Patino
Fort Worth,TX
Summary
Detail-oriented Claims Handler with five years of experience investigating claim information for accuracy, complemented by a strong background in customer service. Recognized for thoroughness, ethical conduct, and a positive attitude that fosters teamwork and collaboration. Committed to maintaining high levels of customer satisfaction while leveraging exceptional time management and organizational skills to drive company success. Proficient in managing underwriting documentation, ensuring compliance through keen attention to detail, and employing effective communication strategies to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Richardson, TX
09.2022 - Current
- Managed assignments with moderate guidance, addressing tasks of limited complexity to meet operational objectives.
- Oversaw entry servicing and rating functions for diverse policy programs. Managed both routine and complex transaction entries to enhance operational efficiency. Streamlined filing processes to ensure quick access to policy information.
- Prepares/types and assembles routine policy forms, endorsements and filings.
- Managed communication with agents and legal partners to streamline claims processes. Oversaw interactions with business partners to enhance operational efficiency. Cultivated relationships with stakeholders to ensure effective claims management.
- Facilitated timely preparation of certified copies to ensure accurate policy coverage documentation.
- Provided expert guidance on technical and procedural matters to facilitate resolution of policy-related issues.
- Maintained and enhanced policyholder records to support efficient operations and customer service.
- Managed daily mail desk responsibilities to facilitate smooth communication flow within the organization.
- Reviewed and processed insurance applications, ensuring compliance with company guidelines.
Amazon Flex Driver
Amazon
Mesquite, TX
11.2021 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Saved fuel by leveraging GPS to identify faster routes.
- Applied defensive driving and safety techniques to prevent accidents.
Claim Associate
State Farm
Richardson, TX
05.2016 - 07.2021
- Verified claim data correctness in preparation for processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Complied with confidentiality regulations in handling customer information.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Licensed Health Insurance Agent
United Healthcare
Ennis, TX
08.2015 - 04.2016
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
Customer Service Representative
Blue Cross and Blue Shield
Ennis, TX
10.2014 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Walmart
Waxahachie, TX
10.2013 - 10.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
Hostess
TaMolly's
Waxahachie, TX
08.2013 - 10.2013
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ06-2028
GED -
Navarro College
Corsicana, TX12-2013
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Data Entry
- Problem-Solving
- Active Listening
- Policy and Procedure Explanations
- Attention to Detail
- Decision Making
- Critical Thinking
- Document review
- Policy analysis
- Data interpretation
- Policy administration
- Time management
- Analytical thinking
- Conflict resolution
- Quality control
- Filing and data archiving
- Industry awareness
Education and Training
true
Languages
Spanish
Native or Bilingual
Timeline
Underwriting Service Assistant
State Farm
09.2022 - Current
Amazon Flex Driver
Amazon
11.2021 - Current
Claim Associate
State Farm
05.2016 - 07.2021
Licensed Health Insurance Agent
United Healthcare
08.2015 - 04.2016
Customer Service Representative
Blue Cross and Blue Shield
10.2014 - 08.2015
Cashier
Walmart
10.2013 - 10.2014
Hostess
TaMolly's
08.2013 - 10.2013
GED -
Navarro College
Bachelor of Arts - Psychology
University of Arizona Global Campus