Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENZEL MORTON

Conyers,GA

Summary

Results-driven professional specializing in data entry, technical troubleshooting, and customer service. Demonstrates expertise in analyzing complex problems and implementing effective solutions. Strong communication skills with a history of building positive relationships and exceeding performance goals.

Overview

8
8
years of professional experience

Work History

Underwriting Service Assistant

State Farm
Dunwoody, GA
04.2024 - Current
  • Executed data entry tasks to track payments, account updates, and interactions with customers, or agents.
  • Maintained accurate records of underwriting activities in accordance with established procedures.
  • Reviewed customer accounts to identify potential risks and discrepancies.
  • Collected and analyzed third-party reports or documents to enhance decision-making processes.

Senior Wireless Consultant

Dish Networks
Smyrna, GA
02.2022 - 03.2024
  • Resolved billing errors, service interruptions, and poor coverage issues to enhance customer experience.
  • Maintained expertise in wireless communications by staying informed of industry trends and advancements.
  • Executed troubleshooting activities on mobile devices, addressing technical concerns effectively.
  • Identified opportunities for process improvements through automation and innovative solutions.

Retail Assistant Manager

T-Mobile
Atlanta, GA
07.2017 - 11.2021
  • Delivered impressive sales results through superior customer service and effective promotion of T-Mobile services.
  • Executed coaching and mentoring initiatives for staff, ensuring readiness for exceptional service delivery.
  • Managed inventory and maintained high store standards to enhance operational efficiency.

Education

BBA - Business Administration

Georgia State University
Atlanta, GA
05-2018

Skills

  • Effective verbal and written communication
  • Technical troubleshooting
  • Attention to detail
  • Data entry
  • Interpersonal skills
  • Computer literacy
  • Adaptability
  • Team collaboration
  • Problem solving
  • Data analysis

Timeline

Underwriting Service Assistant

State Farm
04.2024 - Current

Senior Wireless Consultant

Dish Networks
02.2022 - 03.2024

Retail Assistant Manager

T-Mobile
07.2017 - 11.2021

BBA - Business Administration

Georgia State University
DENZEL MORTON