Asha Anthony
Conyers,GA
Summary
Operations professional with a strong focus on accuracy and compliance in managing policy services and transactions. Utilizes analytical skills to resolve complex issues and streamline processes, enhancing operational efficiency. Aiming for roles in project coordination or business operations to drive impactful outcomes and support customer-centric environments.
Overview
7
7
years of professional experience
Work History
Underwriting Service Assistant
State Farm
09.2024 - Current
- Manage detailed policy-service activities while maintaining accuracy, completeness, and adherence to established procedures.
- Processed complex transactions through careful review of information and documentation, ensuring compliance with applicable procedures.
- Supported daily business operations by processing policy entries, transactions, and servicing activities across multiple product lines.
- Navigated various software systems to locate and retrieve necessary information. and applications to research information, complete transactions, and resolve account-related issues.
- Researched and resolved operational issues related to billing, payments, refunds, discrepancies, reinstatements, cancellations, re-rates, and effective-date changes.
- Prepared, typed, and assembled necessary policy forms and related documentation., and maintain policy forms, endorsements, filings, and supporting documentation.
School Bus Monitor
Gwinnett County School System
07.2023 - 09.2024
- Coordinated daily transportation support for students with diverse needs, enhancing accessibility and safety.
- Monitored student activities to enforce safety policies and procedures, ensuring a secure environment.
- Maintained a safe and structured environment while responding to changing situations.
- Communicated effectively with students and staff to address concerns, facilitating smooth daily operations.
- Followed established procedures involving safety equipment, accessibility, and student support.
Nutrition Worker
Fulton County School System
08.2023 - 08.2024
- Maintained accurate records of food temperatures, meal counts, and inventory to support compliance and operational efficiency.
- Executed meal plans and adhered to food-safety and sanitation protocols to ensure quality and safety standards were met.
- Monitored inventory and supported daily workflow to ensure efficient food-service operations.
- Adhered to procedures and quality standards in a fast-paced environment to deliver consistent service.
Inbound Representative I
Humana
03.2022 - 08.2023
- Managed inbound inquiries while maintaining accuracy and professionalism.
- Guided members through claims processing, clarifying procedures, requirements, and next steps to enhance understanding.
- Utilized research, communication, and problem-solving skills to effectively resolve member concerns and improve satisfaction.
- Researched customer and claims information using multiple computer systems and applications.
- Maintained accurate documentation while working with confidential insurance information.
- Engaged with departmental leaders to align on organizational goals and contribute to strategic planning.
Fulfillment Expert
Target
10.2021 - 02.2022
- Processed customer orders, consistently meeting productivity and fulfillment standards.
- Monitored inventory levels, proactively communicating supply needs to leadership.
- Assisted customers and collaborated with team members in a fast-paced operational environment.
- Followed established safety, compliance, and operational procedures.
Customer Care Associate
Lincoln Financial Group
04.2019 - 10.2021
- Handled 50-60 customer interactions daily, ensuring high service quality and accuracy in responses.
- Assisted customers with inquiries on dental, vision, short-term disability, long-term disability, life, accident, and critical illness benefits to ensure understanding and satisfaction.
- Resolved inquiries from insureds, group administrators, brokers, sales representatives, and other stakeholders.
- Assisted insureds with disability-related questions and payment information.
- Researched insurance and benefits information using multiple applications and platforms.
- Recognized customer needs and opportunities for improvement, delivering tailored information and support.
Education
Bachelor of Science - Psychology
KENNESAW STATE UNIVERSITY
Kennesaw, GA12-2026
Skills
- Policy analysis
- Policy documentation
- Policy implementation
- Data entry and review
- Attention to detail
- Problem solving
- Analytical skills
- Time management abilities
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
Timeline
Underwriting Service Assistant
State Farm
09.2024 - Current
Nutrition Worker
Fulton County School System
08.2023 - 08.2024
School Bus Monitor
Gwinnett County School System
07.2023 - 09.2024
Inbound Representative I
Humana
03.2022 - 08.2023
Fulfillment Expert
Target
10.2021 - 02.2022
Customer Care Associate
Lincoln Financial Group
04.2019 - 10.2021
Bachelor of Science - Psychology
KENNESAW STATE UNIVERSITY