Andrew Zaremski
Glendale,AZ
Summary
Professional in underwriting services, ready to bring strong analytical and organizational skills to support risk assessment and policy management. Known for collaborative teamwork, adaptability, and delivering results in dynamic environments. Expertise in data analysis, customer service, and problem-solving, with focus on maintaining high standards and efficiency. Trusted partner for achieving team goals and ensuring client satisfaction.
Overview
8
8
years of professional experience
Work History
Underwriting Service Assistant
State Farm
06.2024 - Current
- Demonstrate flexibility by adapting quickly to shifting priorities or urgent requests from senior team members.
- Maintain an up-to-date understanding of market trends, providing valuable insights for improving underwriting strategies.
- Manage a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Support underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Trained and delivered feedback to 15-person underwriting team by coaching subordinates on underwriting policies and decisions.
Retention Customer Service Representative
State Farm
08.2022 - 06.2024
- Provided customers with product and service information.
- Verified customer information and processed orders accurately.
- Informed customers of deals and promotions.
- Analyzed performance metrics on a regular basis to identify areas needing improvement.
- Consulted with customers to resolve service and billing issues.
Direct Sales Agent
Farmers Insurance
02.2021 - 08.2022
- Develop insurance policy quotes for new clients that best suit their needs, included but not limited to; home, auto, and umbrella policies
- Facilitate guidance and educate new prospects on the benefits/risks of the policies
- While following all underwriting, rating and compliance requirements.
- Developed relationships with customers to promote product awareness.
Underwriter Technician
GEICO
08.2020 - 02.2021
- Managed and assessed customer policies to determine all collected data was correct and met legal procedures to ensure eligibility of sale and minimize risk
- Escalated policies for further review to the Desk Underwriters when outside the scope of an Underwriter Technician.
Auto Sales Agent
GEICO
05.2019 - 08.2020
- Actively listened to new customer needs in order to develop auto insurance quotes that met their needs to successfully bind new policies.
- Developed customer relationships and ensured satisfaction with services.
- Upsold additional products or services when appropriate in order to meet sales goals.
Payment Specialist
Progressive Leasing
01.2018 - 05.2019
- Executed financial payment plans to bring customer accounts current.
Onsite Retrieval Coordinator
Ciox Health
08.2016 - 01.2018
- Ensured all appointments were completed in a timely manner
- Facilitated payroll entry for onsite retrieval technicians and scheduled retrieval sites
- Provided technical support to ensure medical files were uploaded appropriately
- Confirmed all technicians followed and complied with HIPAA guidelines and regulations.
Education
Glendale Community College
Glendale, AZ01.2013
Cactus High School
Glendale, AZ01.2011
Skills
- Proficient in Microsoft Office Programs: Microsoft Word, Excel, PowerPoint, Adobe and Outlook
- Customer Engagement
- Knowledge Of Sales Retention
- Product And Service Knowledge
- Problem-Solving Abilities
- Customer Retention
- Billing And Payment
- Process Optimization
- Document Review
- Policy analysis
- Data Interpretation
- Industry Awareness
Accomplishments
- Top ten sales award with Farmers Insurance
- Completing company goals before deadlines
- Customer Satisfaction
- Peer recognition Awards
Timeline
Underwriting Service Assistant
State Farm
06.2024 - Current
Retention Customer Service Representative
State Farm
08.2022 - 06.2024
Direct Sales Agent
Farmers Insurance
02.2021 - 08.2022
Underwriter Technician
GEICO
08.2020 - 02.2021
Auto Sales Agent
GEICO
05.2019 - 08.2020
Payment Specialist
Progressive Leasing
01.2018 - 05.2019
Onsite Retrieval Coordinator
Ciox Health
08.2016 - 01.2018
Cactus High School
Glendale Community College