Jaycik Lucera
Peoria,IL
Summary
Professional in underwriting services, ready to bring strong analytical and organizational skills to support risk assessment and policy management. Known for collaborative teamwork, adaptability, and delivering results in dynamic environments. Expertise in data analysis, customer service, and problem-solving, with focus on maintaining high standards and efficiency. Trusted partner for achieving team goals and ensuring client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriting service assistant
Statefarm
06.2021 - Current
- I provide management assistance and technical support for my team in a hybrid work setting
- I work from home for three weeks and spend one week in the office every month
- Additionally, I communicate with our TR resource managers to ensure that our team has the technical support it needs
- I also fulfill my responsibilities as a representative of our company in the USA
Advisor
Best Buy
10.2019 - Current
- I mainly worked in the home theater department as a sales advisor, basically recommending customers' tech solutions while maintaining sales and membership goals for both my store and department
- I also was certified in Computing/Pcs, Car-fi, Mobile, and gaming/ streaming solutions as well
Expo/Food Runner
Portillo's
03.2018 - 06.2019
- I knew every station in the store besides the bar because I wasn't old enough to serve alcohol at the time
- I was mainly doing either expo for food output or working cashier in the front for the most part while hoping station to station where help was needed at other times
Service/Food Champion/expo
Taco Bell
09.2016 - 03.2018
- I did both cashier and drive-thru as well as food service
- I was a expo and customer service worker
- I was a closing team lead
Education
Associate's degree - Arts with a focus on business administration
ICC
Peoria, IL05.2024
Skills
- Sales & Customer Engagement – Sales strategy, client relationship management, product knowledge, goal setting
- Communication & Presentation – Public speaking, persuasive communication, active listening, adaptability
- Marketing & Branding – Brand promotion, industry awareness, emotional intelligence, negotiation
- Administrative & Organizational – Microsoft Office Suite (Word, Outlook, Excel), data interpretation, task prioritization
- Problem-Solving & Critical Thinking – Analytical thinking, strategic planning, decision-making
- Collaboration & Leadership – Teamwork, training & mentoring, relationship building, reliability
Certification
- Food Handler Certification, 09/01/17
- CPR/BLS, 09/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefits401k matchPersonal development programsPaid time offCompany CultureTimeline
Underwriting service assistant
Statefarm
06.2021 - Current
Advisor
Best Buy
10.2019 - Current
Expo/Food Runner
Portillo's
03.2018 - 06.2019
Service/Food Champion/expo
Taco Bell
09.2016 - 03.2018
Associate's degree - Arts with a focus on business administration
ICC
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