Alia Gillespie
Dunwoody,GA
Summary
Experienced and detail-oriented professional with a strong background in management. Successfully led teams and supervised operations for three years at Hobby Lobby. Skilled in overseeing staff training and implementing strategies to meet and exceed company standards. Demonstrated ability in merchandising and delivering exceptional customer service. Seeking to leverage expertise as a Sales Associate to contribute to a dynamic and customer-focused organization.
Overview
4
4
years of professional experience
Work History
Underwriting Service Assistant
State Farm
05.2024 - Current
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
- Increased customer service success rates by quickly resolving issues.
- Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
Assistant Manager
Hobby Lobby
11.2021 - Current
- Manage daily operational tasks and delegate responsibilities to team members, ensuring organizational objectives are met consistently
- Handle recruitment, training, and development of part-time staff to elevate team performance and customer service excellence
- Work with management to execute merchandising plans, contributing to the enhancement of store layout and adherence to visual standards
Sales Associate
Bath & Body Works
10.2023 - 03.2024
- Elevate customer experience through proficient product knowledge and enthusiastic engagement, adeptly handle transactions, uphold merchandising standards, and contribute to inventory management to support store objectives and foster a collaborative work environment
Department Head
Hobby Lobby
12.2020 - 11.2021
- Oversaw inventory management, executing weekly replenishment orders to align with consumer purchasing patterns
- Delivered tailored customer service by advising on product selection and project execution, elevating the overall shopping experience
- Ensured department aesthetics met corporate standards through diligent adherence to cleanliness and visual merchandising protocols
- Supported broader store functions, fulfilling roles in customer service leadership and contributing to bookkeeping tasks as needed
Education
Coursework Completed - Early Childhood Education
Clark Atlanta University
Diploma -
Sarah E. Goode STEM Academy
Skills
- Customer service
- Decision-making
- Teamwork
- Time management
- Communication
- Attention to detail
- Risk assessment
- Document Review
- Policy analysis
Timeline
Underwriting Service Assistant
State Farm
05.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 03.2024
Assistant Manager
Hobby Lobby
11.2021 - Current
Department Head
Hobby Lobby
12.2020 - 11.2021
Diploma -
Sarah E. Goode STEM Academy
Coursework Completed - Early Childhood Education
Clark Atlanta University