Anita Clay
Maysville,GA
Summary
Professional in underwriting services, ready to bring strong analytical and organizational skills to support risk assessment and policy management. Known for collaborative teamwork, adaptability, and delivering results in dynamic environments. Expertise in data analysis, customer service, and problem-solving, with focus on maintaining high standards and efficiency. Trusted partner for achieving team goals and ensuring client satisfaction.
Overview
29
29
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance
09.1998 - 11.2024
- Has in-depth entry, servicing and rating knowledge of all assigned policy programs; handled non-routine transactions and complex files
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Assisted with advanced premium processing, complex reinstatements, agent commitment forms from claims, approving and making interested entries, credit card refunds, manual rating, premium breakdowns, re-rates, non-pay cancellations, effective date priors, SFPP billing changes, balancing SFPP accounts, misapplied/missing payments, irregular billing, return checks, stop pay and accounting inquiries, FRED issues
- Provided excellent customer service by responding efficiently and courteously to customer and agent questions in a call-center environment
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Interpreted and applied coding information to initiate policy changes and prepared policies for policy issuance
- Reviewed policies for rate accuracy, new rate sets and regulatory standards
- Input policy and underwriting data in appropriate systems
- Processed endorsement requests within established company guidelines
- Ordered reports to accurately rate policies according to prescribed procedures
- Independently handled inquiries from agents and agent staff regarding policy coverage and changes
- Made direct contact with agents and agent staff to gather necessary information regarding delinquent data through effective communication and prompt issue resolution.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
Customer Response Call Center
Staffing Solutions
05.1998 - 09.1998
- Confer with customers by telephone to provide information about policy coverages
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Human Resources Clerk
Makita Corporation
02.1996 - 04.1998
- Process, verify, and maintain personnel related documentation
- Operate telephone switchboard to answer, screen, or forward calls, providing information, take messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Education
Associate of Applied Science - Paralegal Studies
Darton State College
Albany, GA05.2014
Associate of Arts - Business Administration
Gainesville State College
Oakwood, GA12.1999
Skills
- Proficient in Microsoft Office
- Organizational
- Communication
- Problem-solving
- Critical Thinking
- Excellent Customer Service
- Detail-oriented
- Multi-tasking
- Policy analysis
- Team player
- Document review
- Customer service
Timeline
Underwriting Service Assistant
State Farm Insurance
09.1998 - 11.2024
Customer Response Call Center
Staffing Solutions
05.1998 - 09.1998
Human Resources Clerk
Makita Corporation
02.1996 - 04.1998
Associate of Arts - Business Administration
Gainesville State College
Associate of Applied Science - Paralegal Studies
Darton State College