Lindsay Cook
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Hybrid Service Representative IV
GEICO
Tucson, AZ
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Mountain High School
Farmington07.2008
Business Technology
Weber Basin Job Corps
Ogden, UT06.2008
Skills
- Customer Support
- Customer Relations
- Payment Acceptance
- Technical Support
- Account updating
- Service Recommendations
- Active Listening
- Customer Service
- Computer Proficiency
- Product and service solutions
- Call Center Operations
- Conflict Resolution
- Professional telephone demeanor
Accomplishments
- Gold Chairman's 2022-2023.
- ACE Tier 1 2023-2024
Timeline
Hybrid Service Representative IV
GEICO
11.2021 - Current
High School Diploma -
Mountain High School
Business Technology
Weber Basin Job Corps