Eliza Rich
Royse City,TX
Summary
Proven track record in enhancing customer satisfaction and retention, demonstrated during tenure at GEICO, Government Employees Insurance. Skilled in customer relations and database maintenance, adept at managing high-volume interactions with professionalism and empathy. Achieved notable improvements in team collaboration and service efficiency, leveraging organizational and account management abilities to exceed performance goals.
Overview
7
7
years of professional experience
Work History
Hybrid Service Representative IV
GEICO, Government Employees Insurance
07.2021 - 08.2024
- Maintained comprehensive knowledge of company services, ensuring accurate information was relayed to customers at all times.
- Managed high call and chat volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Accepted payments and updated accounts with latest information.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Documented customer interactions and transactions for accurate, up-to-date records.
Digital Personal Shopper
Walmart
03.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Front Desk Receptionist
Best Western Plus Hotel
08.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Front of House Employee
Branding Iron
10.2017 - 02.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
North Garland High School
Garland, TX05.2015
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Account Management
- Payment Acceptance
- Service Recommendations
- Data Entry
License
While working at Geico I did receive my Personal Lines Property and Casualty License (License #: 2706880).
Timeline
Hybrid Service Representative IV
GEICO, Government Employees Insurance
07.2021 - 08.2024
Digital Personal Shopper
Walmart
03.2020 - 07.2021
Front Desk Receptionist
Best Western Plus Hotel
08.2019 - 02.2020
Front of House Employee
Branding Iron
10.2017 - 02.2019
High School Diploma -
North Garland High School
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