Amy Brownlow
Niles,IL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Kohl's Department Store. Proven track record in cash handling and team collaboration, enhancing customer satisfaction through effective communication and problem resolution. Recognized for training new staff and maintaining a balanced cash drawer, ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Cashier/ Sales
Kohls Department Store
Morton Grove, IL
10.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained organized checkout area to promote a clean environment.
- Handled cash and credit transactions accurately, ensuring financial integrity.
- Collaborated with team members to meet store goals and improve service flow.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored inventory levels at checkout, facilitating timely restocking efforts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Childcare Assistant Teacher
Bright Beginnings Daycare
Niles, IL
09.2021 - 06.2023
- Assisted in creating engaging lesson plans that promote early childhood development.
- Supported classroom management by maintaining a safe and nurturing environment for children.
- Fostered positive relationships with children, parents, and staff to enhance communication and collaboration.
- Implemented daily activities that encourage creativity, social skills, and physical development in children.
- Adapted instructional methods to meet diverse learning needs within the classroom setting.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
Telemarketer
Precision Research
Des Plaines, IL
09.2019 - 10.2020
- Conducted outbound calls to engage potential clients and promote services.
- Developed effective scripts to improve communication with prospects.
- Collaborated with team members to refine sales strategies and increase outreach effectiveness.
- Monitored call performance metrics to ensure compliance with quality standards.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
Education
High School Diploma -
St Benedict High School
Chicago, ILSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Team collaboration
Customer service excellence
Money handling
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Payment processing
Product restocking
Refunds and exchanges
Merchandise restocking
Refund handling
ID verification
Drawer balancing
Point of sale operation
Timeline
Childcare Assistant Teacher
Bright Beginnings Daycare
09.2021 - 06.2023
Cashier/ Sales
Kohls Department Store
10.2020 - Current
Telemarketer
Precision Research
09.2019 - 10.2020
High School Diploma -
St Benedict High School