Amy Brumm
Poquoson,Virginia
Summary
Experienced with managing customer interactions and administrative responsibilities. Strong interpersonal as well as problem-solving skills to enhance patient satisfaction.
Overview
17
17
years of professional experience
Work History
Overnight Manager
BJ's Wholesale
Hampton, VA
12.2025 - Current
- Supervised overnight operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored team members on effective stock management techniques.
- Coordinated inventory replenishment processes to maintain optimal stock levels.
- Implemented operational improvements, enhancing workflow efficiency during overnight shifts.
Inventory Control
Walmart
Newport News, Virginia
05.2021 - 12.2025
- Oversaw unloading and sorting of freight, ensuring pallets were efficiently prepared for display on the sales floor.
- Coordinated organization and maintenance of store areas by managing merchandise stocking and rotation, while addressing damaged or outdated products.
- Fostered positive customer interactions through effective communication and attentive listening.
Online Grocery
Walmart
Newport News, Virginia
03.2020 - 05.2021
- Oversaw the selection and preparation of items for online grocery orders, achieving high efficiency in order fulfillment.
- Managed the packaging process to maintain order accuracy and addressed customer needs through appropriate product substitutions.
Administrative Assistant
Calvary Chapel West Oahu
Ewa Beach, Hawaii
05.2009 - 05.2014
- Oversaw administrative functions to enhance church efficiency and allow pastors to focus on their responsibilities.
- Directed office operations, including reception duties and general clerical tasks.
- Maintained church records, coordinated scheduling, processed payroll, and managed supply orders.
- Acted as the primary point of contact for phone inquiries and visitor interactions, fostering positive relationships between pastors and the public.
- Collaborated with preschool director and staff to implement projects with church volunteers.
- Resolved complaints and challenges with tact and diplomacy.
- Ensured confidentiality of sensitive information in line with church policies.
Education
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, Virginia12.1987
Skills
Customer service
Customer relations
Meticulous attention to detail
Critical thinking
Strong problem solver
Professional communication
Dedicated team player
Schedule and calendar management
Leadership and supervision
Multitasking and organization
Timeline
Overnight Manager
BJ's Wholesale
12.2025 - Current
Inventory Control
Walmart
05.2021 - 12.2025
Online Grocery
Walmart
03.2020 - 05.2021
Administrative Assistant
Calvary Chapel West Oahu
05.2009 - 05.2014
Bachelor of Science - Business Administration
Old Dominion University