Brianna Harden
Swainsboro,GA
Summary
Resilient Overnight Manager with comprehensive background in retail and hospitality sectors. Possess managerial prowess, exceptional problem-solving capabilities and keen ability to streamline operations for maximum efficiency. Skilled in navigating diverse work environments, managing teams effectively, and fostering positive overnight productivity. Previous roles have seen improvements in staff coordination, inventory management, and customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
Overnight Manager
Walmart
Swainsboro, GA
10.2021 - Current
- My Responsibility as an overnight manager is to communicate and delegate tasks to my associates.
- Time management is key to have a successful night
- I encourage and empower my associates to get their tasks
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Maintained safe work and collaboration spaces for night employees.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Hired team members and trained in collaborative team environment.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Electronics Sales Associate
Walmart
Swainsboro, GA
11.2014 - 03.2020
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained up-to-date knowledge of inventory, including new arrivals, product specifications, and stock levels.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Processed payments using cash registers or point-of-sale systems.
- Prepared merchandise for purchase or rental.
- Handled customer inquiries and complaints with professionalism, providing solutions that enhance satisfaction.
- Executed daily opening and closing procedures for the electronics department.
- Assisted customers in locating products throughout the store and online.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Educated customers on various product offerings, including products, enabling better buying decisions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Tracked sales trends for electronic products to inform purchasing decisions.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Performed inventory counts as needed on electronic items within assigned departments.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Swainsboro High School
Swainsboro, GA05-2014
Skills
- Employee training
- Time management
- Safety protocols
- Customer service
- Team building
- Task delegation
- Inventory management
- Emergency response
- Staff recruitment
- Communication skills
- Conflict resolution
- Policy enforcement
- Motivational skills
- Employee relations
- Strong leadership
- Sales strategies
- People management
- Assignment delegation
- Shelf restocking
- Customer service focus
- Complaint handling
- Problem resolution
- Goal setting
- Professional demeanor
Timeline
Overnight Manager
Walmart
10.2021 - Current
Electronics Sales Associate
Walmart
11.2014 - 03.2020
High School Diploma -
Swainsboro High School