Amy Bryant Hoilman
Johnson City,TN
Summary
Leadership professional with 14 years of progressive management experience supervising up to 40–50 staff across four counties. Skilled communicator with expertise in staff training, cross-agency collaboration, behavioral health coordination, and regulatory compliance. Proven ability to lead multidisciplinary teams, manage large-scale developmental screening programs serving 180+ children, and build strong community partnerships while maintaining confidentiality and operational excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Call Center Representative
Advance Call Center Technologies
10.2023 - Current
- Manage confidential financial fraud cases with professionalism and discretion.
- Provide high-volume customer service support using empathetic communication.
- Maintain detailed and accurate documentation in secure systems.
- Resolve customer concerns while adhering to compliance protocols.
Mental Health and Disabilities Services Coordinator
Intermountain Children's Services
02.2003 - 12.2021
- Supervised and trained up to 40–50 staff across four counties.
- Led developmental screening program serving 180+ children annually.
- Coordinated services between families, local education agencies, and community partners.
- Provided staff training on IDEA regulations and behavioral intervention strategies.
- Served as liaison between mental health consultants and teaching staff.
- Developed behavior intervention plans and coached staff on implementation.
- Maintained compliance with state and federal regulations.
- Built partnerships with community agencies to expand family resources.
- Led team meetings to discuss project updates, promoting transparency and alignment among staff members.
- Mentored junior staff on best practices in program coordination and client engagement strategies.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Toddler Lead Teacher
High Country Region D
05.1997 - 03.2001
- Developed engaging lesson plans to foster cognitive and social development in toddlers.
- Implemented classroom management strategies to promote positive behavior and learning environment.
- Collaborated with parents to support children's developmental milestones and address concerns.
- Assessed student progress through observations and evaluations, adapting curriculum accordingly.
- Organized age-appropriate educational activities that stimulate curiosity and creativity in children.
- Attended staff meetings regularly to collaborate on curriculum planning, share resources, and discuss best practices in early childhood education.
- Mentored new teachers in effective instructional strategies, classroom management techniques, and assessment practices to ensure their success in the role.
Education
Early Childhood Education - Early Childhood Education
Mayland Community College
Spruce Pine, NC12-2011
High school diploma -
Mitchell High School
Bakersville, NC05-1994
Skills
- Leadership & Team Management
- Program & Funding Management
- Conflict Resolution & Crisis Intervention
- Professional Communication (Verbal, Written & Presentation)
- Customer Service & Phone Communication
- Task Prioritization & Organizational Skills
- Documentation Review & Record Management
- Data Management & Reporting
- Regulatory & Compliance Awareness
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- SharePoint
- Windows Operating Systems
- Technical Proficiency & Software Navigation
Certification
- Child Development Associate Certification
- Driver's License
- AHA Certification
- First Aid Certification
- CPR Certification
- AED Certification
Timeline
Call Center Representative
Advance Call Center Technologies
10.2023 - Current
Mental Health and Disabilities Services Coordinator
Intermountain Children's Services
02.2003 - 12.2021
Toddler Lead Teacher
High Country Region D
05.1997 - 03.2001
Early Childhood Education - Early Childhood Education
Mayland Community College
High school diploma -
Mitchell High School