Amy Burch
Waterloo,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every member a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Legal Specialist
Legal Department
07.2023 - Current
- Prepare, present for attorney review, and file appropriate court pleadings.
- Prepare and facilitate executions on judgment (example: garnishments), including corresponding with the sheriff's office and county clerks.
- Conducted thorough reviews of existing liens and prepared necessary renewal documentation to ensure compliance with legal standards.
- Serve as a witness for credit union in court actions as required.
- Maintain contact with debtors to facilitate payments, including settlements and payoffs.
- Prepare correspondence on legal accounts.
- Skip-trace accounts for employment information, bank account information, addresses, etc. according to established credit union policies and procedures.
Consumer Loan Product Specialist
Consumer Lending
10.2018 - 07.2023
- Trained and led Direct and Indirect teams to secure titles from financials, members, and dealers across all fifty states.
- Drafted comprehensive policies and procedures for title processing.
- Collaborated with Legal and Account Resolution teams to resolve outstanding title issues.
- Managed relationships with third-party vendors, including Vintek, Iowa Department of Transportation, Minnesota DMV, and Nebraska DMV, facilitating smooth title resolution.
- Maintained organized loan files and handled escalated phone calls regarding title situations.
- Processed MBP and GAP refunds while resolving balancing discrepancies with Accounting.
- Monitored missing paperwork reports and coordinated follow-ups with loan advisors.
- Balanced UCC filing GL.
- Worked with ADP.
- Supported staff scheduling to ensure adequate coverage and efficiency.
Consumer Loan Representative
Consumer Lending
04.1998 - 09.2018
- Obtained titles from members, previous financials, and dealers to ensure perfection of Veridian's lien.
- Work Esign.
- Process incoming mail.
- Handled payoff processing to facilitate loan closures.
- Work assigned reports.
- Maintain loan files.
- Researched title questions to provide accurate information for staff and members.
- Trained loan trainees on title procedures to enhance team knowledge and compliance.
Education
Bachelor's - General Studies - Emphases: Business; Humanities and Fine Arts; Social and Behavioral Sciences - Minor: History
University of Northern Iowa
Cedar Falls, Iowa08-1992
Skills
- Task precision
- Problem-solving
- Critical thinking
- Team leadership
- Scheduling strategies
- Colleague engagement
Timeline
Legal Specialist
Legal Department
07.2023 - Current
Consumer Loan Product Specialist
Consumer Lending
10.2018 - 07.2023
Consumer Loan Representative
Consumer Lending
04.1998 - 09.2018
Bachelor's - General Studies - Emphases: Business; Humanities and Fine Arts; Social and Behavioral Sciences - Minor: History
University of Northern Iowa