Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service/Tech Support
Foundever/Intuit Quickbooks
Morristown
10.2024 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers through phone conversations.
Owner
Dream Cakes & Sweets by Amy
Gadsden
04.2016 - 10.2024
Customer Service Representative
Crossmark
Gadsden
02.2014 - 04.2016
Assistant Manager
Fred’s Dollar Store
Gadsden
08.2012 - 02.2014
Collaborated with management on developing strategic plans for achieving business goals.
Conducted regular performance reviews for employees to identify areas of improvement.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Department Manager
Kmart, Sears Holding
Gadsden
09.2007 - 09.2012
Education
Some College (No Degree) - Office Assistant/ Accounting
Gadsden Business College
Gadsden
Skills
Customer service
Technical support
Conflict resolution
Data entry
Timeline
Customer Service/Tech Support
Foundever/Intuit Quickbooks
10.2024 - Current
Owner
Dream Cakes & Sweets by Amy
04.2016 - 10.2024
Customer Service Representative
Crossmark
02.2014 - 04.2016
Assistant Manager
Fred’s Dollar Store
08.2012 - 02.2014
Department Manager
Kmart, Sears Holding
09.2007 - 09.2012
Some College (No Degree) - Office Assistant/ Accounting