Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Burgess

Gadsden

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Customer Service/Tech Support

Foundever/Intuit Quickbooks
Morristown
10.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers through phone conversations.

Owner

Dream Cakes & Sweets by Amy
Gadsden
04.2016 - 10.2024

Customer Service Representative

Crossmark
Gadsden
02.2014 - 04.2016

Assistant Manager

Fred’s Dollar Store
Gadsden
08.2012 - 02.2014
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Department Manager

Kmart, Sears Holding
Gadsden
09.2007 - 09.2012

Education

Some College (No Degree) - Office Assistant/ Accounting

Gadsden Business College
Gadsden

Skills

  • Customer service
  • Technical support
  • Conflict resolution
  • Data entry

Timeline

Customer Service/Tech Support

Foundever/Intuit Quickbooks
10.2024 - Current

Owner

Dream Cakes & Sweets by Amy
04.2016 - 10.2024

Customer Service Representative

Crossmark
02.2014 - 04.2016

Assistant Manager

Fred’s Dollar Store
08.2012 - 02.2014

Department Manager

Kmart, Sears Holding
09.2007 - 09.2012

Some College (No Degree) - Office Assistant/ Accounting

Gadsden Business College
Amy Burgess