Doug Fagundes
Roseville,California
Summary
Dynamic professional with a proven track record at Battery Power Systems, excelling in leadership and technical support. Expert in electrical repairs and customer relations, driving successful project management and innovative solutions. Adept at training and scheduling, enhancing team performance by 30%. Passionate about delivering exceptional service and fostering strong client connections.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service/Tech Support
Omax Inc.
Kent, USA
01.2015 - Current
- Technical Support/Customer Service
- Electrical Engineering
- Remote Service/Phone Tech/Parts
- Software Upgrades and Remote Troubleshooting and Repairs
- Service Quotes with Parts, Travel, and Labor with Installs
Owner and Operator
Java Billiards/Advanced Service
Federal Way, USA
01.2002 - 01.2015
- Managed all functions for daily business operations.
- Hired, trained, and dismissed Employees.
- Supervised recordkeeping / filling / inventory / ordering
- All machine troubleshooting & repairs in house
Assistant Service/ Project Manager
Battery Power Systems
Pacific, USA
01.1996 - 01.2002
- Project Manager on all out of state jobs / Planned / scheduled crews daily.
- Researched / developed preventive maintenance program for major power back-up systems / large & small.
- Designed / Installed major power plant back-up systems in the telecommunications field.
- C.D.L and Haz-Mat Certified
- Train All New Team Leaders
Education
BS - Electrical Engineering
San Jose State University
B.C.T.I. - Business Computer software
Skills
- Leadership and teamwork
- Technical support
- Software troubleshooting
- Electrical repairs
- Service quoting
- Parts ordering
- Problem solving
- Effective communication
- Customer relations
- Problem resolution
- Multitasking Abilities
- PPE use
- Critical thinking
- Computer skills
- Excellent communication
- Technical proficiency
- Customer service excellence
- Electrical and mechanical skills
- Maintenance and troubleshooting
- Problem solving strategies
- Field service management
- Training and scheduling
Certification
- Telecommunication electronics & cabling Certified
- AC/DC installations & repairs Certified
- DC Power Plants Certified
- Battery Installation & Removals Certified
- Certified Customer Relations
- Field Service Certified
- Diplomacy with Tact Certified
- CPR Certified
- DC Electrical Engineer
References
References upon Request
Elected Positions
- Board Director, Fife School Board, 9
- Commissioner, Fife Planning Commission, 10
- City Councilmember, City of Fife (Position 3), 9
Timeline
Customer Service/Tech Support
Omax Inc.
01.2015 - Current
Owner and Operator
Java Billiards/Advanced Service
01.2002 - 01.2015
Assistant Service/ Project Manager
Battery Power Systems
01.1996 - 01.2002
BS - Electrical Engineering
San Jose State University