Hi, I’m
Amy Burns
Bremen,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
years of professional experience
Work History
Southern Protection Agency
Dispatcher/Customer Service Associate
12.2020 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Data Entry, entered jobs
Walmart
Pharmacy Technician
09.2008 - 06.2020
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
Education
American InterContinental UniversitySchaumburg, IL
Associate of Arts from Business Administration And Management
02.2008
University Overview
- Dean's List 2006-2008
Skills
- Speaking Clearly
- Clerical Support
- Email Etiquette
- Product Knowledge
- MS Office Proficiency
- Administrative and Office Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher/Customer Service Associate
Southern Protection Agency
12.2020 - Current
Pharmacy Technician
Walmart
09.2008 - 06.2020
American InterContinental University
Associate of Arts from Business Administration And Management