Enthusiastic and motivated individual passionate about customer service with talents for team building, leading and relationship-building skills. Licensed professional with extensive experience in sales, prospecting, and lead generation with a strong mentality. Seeking a position offering new challenges and opportunities for career growth and advancement.
Hi, I’m
Jennifer Del Angel
Houston,TX
Summary
Overview
5
years of professional experience
1
Certification
Work History
CVS Aetna
Customer Service Associate
09.2022 - 11.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created appointments for seminars to receive important information about what Aetna had to offer.
- Transferred customers to insurance agents to help them receive further information and get their questions answered in best way possible.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Primerica Financial Services
Insurance Agent
03.2018 - 04.2021
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
San Jacinto Community CollegeHouston
Associate of Arts from Business Administration And Management
04.2019
University Overview
South Houston High SchoolSouth Houston, TX
High School Diploma
06.2017
University Overview
Skills
- Customer Relationship Management
- Customer Service
- Account Management
- Inbound and Outbound Calling
- Problem Resolution
- Closing Sales
- Product Knowledge
- Customer Account Management
- Document and Records Management
- Understanding Customer Needs
- Spanish Speaking
- Speaking Clearly
- Negotiation
- Team Leadership
- People Skills
- Training and developing other agents
- Computer Skills
- Public Speaking
- Client need analysis
- Life Insurance Sales
- Cold Calling
Accomplishments
Accomplishments
- Trained new agents and upcoming leaders.
- Earned first promotion as a District Leader within 30 days of starting date.
- Earned second promotion as a Division Leader within one year of starting date.
- Became the 1st to win "Agent of the Quarter Award" for setting an example as a leader.
Certification
- Life Insurance Licensed with the state of Texas since March of 2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Timeline
Customer Service Associate
CVS Aetna
09.2022 - 11.2022
Insurance Agent
Primerica Financial Services
03.2018 - 04.2021
San Jacinto Community College
Associate of Arts from Business Administration And Management
South Houston High School
High School Diploma
- Life Insurance Licensed with the state of Texas since March of 2018
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