Amy Byrd
Personal Assistant
Asheboro,NC
Summary
Creative Business Owner with exceptional background spent in Customer/Client services. Proven leader with an engaging demeanor and success working in the most demanding environments. Talented in training and mentoring successful teams. A reliable employee seeking an administrative position. Offering excellent communication skills and good judgment.
Overview
28
28
years of professional experience
Work History
Co-Owner/Operator
Tactical Hippie
Asheboro, NC
09.2007 - Current
- Managed day-to-day business operations handling over 50 calls per day related to scheduling and customer disputes.
- Consulted customers to assess needs and propose optimal solutions.
- Trained and motivated volunteers to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Recruited, hired, and trained initial volunteers. Worked to establish key internal functions that matched companies core values.
- Optimized team hiring, training, and performance.
- Maintained up-to-date administrative records.
- Established, optimized, and enforced business policies that reflect our company's core values.
- Maximized efficiency by coaching and mentoring volunteers on industry practices and company procedures.
- Reduced volunteer turnover by recruiting team-oriented candidates and implementing new training practices.
- Initiated, created, and currently maintain all aspects of website development and social media outlets.
Elderly Caretaker
Personal Employer
Asheboro, NC
12.2019 - 03.2022
- Assisted resident with daily living activities and physical therapies.
- Encouraged resident to engage in people-centered activities and participate in the community.
- Dressed, groomed, and fed resident to support activities of daily living.
- Maintained a safe and sanitary environment.
- Helped resident achieve the highest practical physical, mental and psychosocial well-being through individualized attention.
- Supplied incontinent care, ambulation, range of motion, communication, and other wellness needs to support bodily functions and meet physical therapy goals.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets, and made bed.
- Cooked meals and assisted resident with eating tasks to support healthy nutrition.
- Provided compassionate and resident-focused care to cultivate well-being.
- Supported daily hygiene needs of resident by assisting with bathing, dressing, dental care, and personal grooming.
- Transported resident to and from medical appointments with safety and efficiency.
- Monitored residents' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion, and injury recovery.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
- Applied mobility assistance knowledge to safely ambulate resident in different spaces involving varying elevations and obstacles.
- Replaced bandages, and dressings to care for wounds and encourage healing.
- Maintained the entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted resident with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support residents' nutritional needs.
- Provided safe mobility support to help resident move around personal and public spaces.
- Transported resident to events and activities, medical appointments, and shopping trips.
Manager of Operations
Asheboro Carpet & Tile
Asheboro, NC
10.2004 - 12.2013
- Established positive and effective communication among staff by reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget store operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to market demands.
- Devised marketing plans to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for the shipping and receiving department resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
- Drafted invoices for completed work.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Interacted well with [Job title]s and customers to build connections and nurture relationships.
- Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
- Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Built loyal account base and long-term business relationships with [Type] accounts.
- Teamed with [Type] department to create organization's mission and vision statements.
- Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
- Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
- Customer service relations: phones, disputes and warranty issues and damage control
- Sales: stayed up to date on current market trends and products attended workshops to learn all aspects of product from manufacturing to installation. Bought product displays that matched market that we sold to.
- Developed and implemented all sales and marketing materials for business operations.
- Ordered and kept up with inventory.
- Billing department
- Logistics to save money
Package Handler
FedEx International
Anchorage, AK
08.2002 - 05.2004
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
- Delivered updates on anticipated task completion times.
- Documented warehouse stock each day and reported inventory totals to supervisor.
Education
Associate of Science - Undergraduate Studies
Georgia State University
Atlanta, GAAssociate of Science - Aviation Administration
University of Alaska Anchorage
Anchorage, AKSkills
- Leadership and People Development
- Integrity and Transparency
- Employee Motivation and Performance
- Executive Leadership
- Vendor Negotiation
- Issue Identification
- Accounts Payable and Accounts Receivable
- Finance and Accounting Operations
- Thrive Under Pressure
- Website Creation
- Complex Problem-Solving
- People and Culture
- Mission and Vision
Websites
Additional Information
Community Volunteer Experience
NC Aviation Museum & Hall of Fame
Events Committee Coordinator for Fly-In, Veterans Pancake Breakfast, and Member Events
Treasurer and Vice President of Board of Directors
United State Army- Special Forces
Role Player for Culex Exercises
Agape Christian Academy
Vice President Board of Directors
Timeline
Elderly Caretaker
Personal Employer
12.2019 - 03.2022
Co-Owner/Operator
Tactical Hippie
09.2007 - Current
Manager of Operations
Asheboro Carpet & Tile
10.2004 - 12.2013
Package Handler
FedEx International
08.2002 - 05.2004
Associate of Science - Undergraduate Studies
Georgia State University
Associate of Science - Aviation Administration
University of Alaska Anchorage
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